Finance Helpdesk Adviser

University of Strathclyde; Scotland; On-site; GBP 32,000 - 37,000; Full time

Job summary

An established international university seeks a dedicated Finance Helpdesk team member to deliver exceptional customer service and support in financial matters. This role involves addressing finance enquiries, contributing to continuous improvement in practices, and providing training across the university. With a commitment to excellence and a collaborative spirit, the successful candidate will play a key role in enhancing the financial experience for students and staff alike. Join a forward-thinking institution that values innovation and ambition in its mission to foster a supportive educational environment.

Qualifications

• Formal qualification such as HND or considerable relevant experience.
• Track record of contributing at a professional level within Finance.

Responsibilities

• Provide professional advice and support on finance matters.
• Resolve finance enquiries within required turnaround times.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

HND or equivalent

Tools

Unit4 Business World On

Job description

Salary range: £32,546 - £36,130

FTE: 1.0 (35 hours per week)

Term: Open

Closing date: 23 May 2025

As a leading international University, we pride ourselves in recruiting the best professional services staff to support our academic departments and our first-class student experience.

The University Was Founded As ‘A Place Of Useful Learning’ In 1796 And This Remains a Mission That We Deliver Today As a Leading International Technological University That Is Socially Progressive. Our Values Reflect Who We Are And Underpin Our Distinctive And Authentic Ways Of Working. We Are

• People-oriented: committed to our staff and students, providing opportunities and investing in their development.
• Bold: confident and challenging about what we do, and supportive of appropriate and managed risk in our decision-making.
• Innovative: focused on discovering and applying knowledge with impact, and encouraging creative thinking and new ideas.
• Collaborative: working together, internally and externally, with integrity and in an open, respectful way.
• Ambitious: for our institution, staff and students as well as supporting the ambitions of our partners.
  
  

The Finance Directorate is responsible for approximately £300m of income and expenditure annually, with around 7,500 staff and students having access to our Finance systems to initiate, review and approve financial transactions and reports. Based within the Finance Directorate the successful candidate will have a key role as part of the Finance Helpdesk team who are responsible for providing the highest standard of professional advice and support on a broad range of Finance matters to all our students, staff, external customers and suppliers. This role primarily involves dealing effectively with finance enquiries ensuring resolution within required turnaround times. You will also be required to establish an excellent understanding of the customer experience and contribute to continuous improvement in financial working practices. You will also be required to support financial training courses across the University as well as preparing and delivering training on a one to one basis.

With a formal qualification such as an HND or with considerable relevant experience, you will have a developing track record of contributing at a professional level within a Finance environment. The ideal candidate will have experience of working with Unit4 Business World On within an HE Finance environment. You will have experience of providing excellent customer service delivered with enthusiasm and commitment to providing the highest quality of service and support. With excellent communication and interpersonal skills, you will have the ability to work effectively as part of the Finance Helpdesk team as well as providing support across the wider Finance Directorate.

Interviews are scheduled to take place on 28 May 2025.

For informal enquiries please contact Caroline McVey, Finance Helpdesk Manager at [e-mail]

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