Global Contracts and Programmes Manager

ZipRecruiter; Hemel Hempstead; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Global Contracts and Programmes Manager to oversee complex portfolios of contracts. This role offers the chance to work on high-stakes projects that enhance safety worldwide, providing a dynamic environment for professional growth. The ideal candidate will manage customer relationships, ensure contracts are delivered on time, and optimize performance while identifying new business opportunities. Join a dedicated team committed to making the world a safer place, with excellent training and global growth opportunities.

Benefits

Flexible Benefits

Training Opportunities

Inclusive Environment

Qualifications

• Experience in managing complex service contracts and programmes.
• Strong understanding of financial management and cost optimization.

Responsibilities

• Oversee commercial performance and financial management of contracts.
• Ensure timely delivery of contractual obligations and manage risks.

Skills

Analytical Skills

Financial Acumen

Project Management

Contract Management

Risk Management

Education

Bachelor's Degree

Programme Management Qualification

Job description

Job Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group, is a global leader in the development, manufacture, and management of security and detection solutions designed to enhance safety worldwide. Our technology provides threat detection and screening solutions for key markets including aviation, ports and borders, defence, and urban security.

With a presence in 21 global offices, seven manufacturing sites, and five R&D centres, supported by a network of 3,000 dedicated colleagues, we have over 40 years of experience at the forefront of safety and security innovations.

This offers careers with variety and the chance to work on state-of-the-art solutions, allowing continuous development of your knowledge and experience.

Role

The Global Contracts and Programmes Manager oversees complex portfolios of contracts that serve key global customers. You will be the primary contact for customers, managing, coordinating, and communicating with service and sales teams.

You will ensure contracts are delivered on time and within budget, achieve and surpass margins, grow business through these contracts, secure and improve renewals, identify new opportunities, manage risks, and meet or exceed customer expectations at every stage.

This role manages our portfolio of UK Defence contracts; therefore, eligibility for UK SC clearance is essential as we cannot sponsor this clearance.

Specific Duties, Activities, and Responsibilities include but are not limited to:

• Oversee all aspects of commercial performance and financial management of programmes and contracts, including revenue, demand planning, budgets, costs, and profit improvement.
• Develop a detailed understanding of contracts to inform decision-making aimed at optimizing performance, costs, and profitability.
• Establish KPIs such as revenue, costs, margins, delivery performance, and customer satisfaction.
• Monitor and analyze contract and business performance, preparing monthly reports.
• Create plans and schedules for contract execution, including installations, maintenance, upgrades, and obsolescence management, coordinating with internal and external stakeholders.
• Ensure delivery of contractual obligations, including service delivery, invoicing, and payments, within time and budget constraints.
• Collaborate with internal stakeholders to address gaps and escalations promptly.
• Manage subcontractor relationships and oversee deliverables, sub-contracts, and flow-down requirements.
• Conduct regular contract review meetings with customers and take necessary actions.
• Work with teams to improve contracts, reduce costs, and implement efficiencies.
• Analyze and mitigate contract risks, manage penalties, and negotiate as needed.
• Handle contract changes, renewals, and amendments within delegated authorities.
• Coordinate contract launches, reviews, and closures.
• Identify and develop proposals for additional business opportunities, collaborating with sales teams.
• Manage projects related to global customer and strategic partner offerings and framework agreements.
• Maintain contract data and contribute to account planning, forecasting, and demand planning.
• Lead and support development projects, tools, and processes.

Education/Training:

• Bachelor’s Degree or equivalent
• Programme Management Qualification is desirable

Experience:

• Experience in contract delivery, service delivery, programme management, and commercial management within complex service contracts, MRO, defence, or aerospace supply chains.
• Management and optimization of large-scale service contracts, including contract improvements.
• Experience in maintenance, repair, and overhaul business.
• Drafting business proposals, contract amendments, and costing.

Knowledge/Skills:

• Strong business and analytical skills.
• Financial and commercial acumen, cost management expertise.
• Project and programme management capabilities.
• Planning and scheduling skills.
• Self-motivated, results-driven attitude.
• Basic understanding of contract law, drafting, review, and negotiation skills.
• Change management and business improvement experience.
• Risk management skills.

We offer…

Join us to build your career with excellent training and global growth opportunities. Enjoy an inclusive environment focused on safety and wellbeing, with flexible benefits supporting your lifestyle and family.

Join us and work for a world leader, with rewards for your dedication and skills. Be part of a team making the world safer.

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We value diverse perspectives and backgrounds. All qualified applicants will receive equal consideration regardless of protected characteristics. We are committed to inclusion and ethics. Please note, at no point during the hiring process will Smiths Group or its recruitment partners request payment for participation, including interviews or testing. Avoid fraud by applying directly through our careers website.