Store to Home Picker

TN United Kingdom; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the UK is seeking a customer-focused individual to join their team. In this role, you will engage with customers, support their needs, and ensure efficient service delivery. The position requires flexibility and a willingness to learn new skills, with a strong emphasis on teamwork and inclusion.

Benefits

Competitive salary

Award-winning pension scheme

ShareSave options

6.6 weeks of holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Confident and friendly communicator.
• Comfortable with heavy lifting and using new technology.
• Eager to learn and adapt to new ways of working.

Responsibilities

• Support customers with product knowledge face to face and over the phone.
• Assist with courier, click and collect, and home delivery services.
• Work flexibly on a rota including weekends and bank holidays.

Skills

Customer communication

Organizational skills

Analytical thinking

Flexibility

Job description

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You’re a confident and friendly communicator, comfortable building relationships and sharing product knowledge with customers face to face and over the phone. Efficiency and safety will be vital, but your main focus will be the customer, supporting their ideas on the shop floor or working within a one-hour click and collect service.

What we need:

You’re an organized and analytical thinker, able to prioritize your time and keep things simple. We provide courier, click and collect, and home delivery services with products ranging from tins of paint to bags of compost or hot tubs, so you’ll be comfortable with some heavy lifting. Being agile and flexible is crucial to the success of this role. You’ll be eager to expand your skills by using new technology and learning new ways of working. Flexibility to work on a rota that includes weekends, evenings, and bank holidays is also important.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to various networks that support our colleagues and allies, helping us to embed diversity and inclusion at the heart of our business.

We recognize that wellness means different things to different people. To support our colleagues' wellbeing, we offer a range of benefits, including a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and more. We also provide generous breaks to ensure you’re refreshed and able to perform at your best.

To support you during the application or interview process, please contact us for any recruitment adjustments.