IT Service Desk Analyst (2nd Line)

IT Service Desk Analyst (2nd Line)
Location: Bishopsgate (Hybrid)

£40,000 - £45,000 + Benefits

We're looking for a 2nd Line IT Service Desk Analyst to join our client (Financial Services) and provide high-quality technical support to end users across the business. You'll play a key role in troubleshooting IT issues, maintaining system efficiency, and ensuring smooth IT operations. You'll typically be dealing with 700-1000 tickets per month and the team needs someone to support them on this and other project needs.

Key Responsibilities

• Strong experience working with Windows 10/11, iOS, and Microsoft 365
• Active Directory, Azure AD & Exchange Hybrid
• Worked within an Insurance firm would be a big bonus
• Intune build deployments & Autopilot enrolment would be great
• Networking knowledge & IT infrastructure understanding
• Excellent communication & problem-solving skills
• ITIL, Microsoft, or CompTIA certifications & financial services experience

Additional Information

• Flexibility with a mix of office & remote work (3 days in, 2 days from home)
• Structured career paths & professional development opportunities will be given to high performers with a can-do attitude and approach to work.
• Benefits - Private healthcare + more
• Supportive culture - The team has a strong culture of supporting others when needed. Not left in the dark.

If this role matches your expertise and you're ready to take on an exciting new challenge, apply with your updated CV. For questions or more information, feel free to reach out to Ross Britton @ Understanding Solutions via LinkedIn.