Pensions Transfer Hub Analyst

NatWest Group; London; Remote; GBP 26,000; Full time

Job summary

An innovative financial services firm seeks a Pensions Transfer Hub Analyst to join their dynamic team. This role is pivotal in ensuring smooth pension transfers, providing exceptional customer service, and supporting clients throughout their transfer journeys. Ideal candidates will possess strong communication skills and a solid understanding of pensions administration. Join a forward-thinking organization that values diverse perspectives and is committed to revolutionizing the industry. This is a fantastic opportunity to make a real impact while working in a remote-first environment.

Qualifications

• High level of written and verbal communication skills.
• Fundamental knowledge of pensions administration activities.

Responsibilities

• Provide outstanding service and support for customer transfers.
• Investigate and resolve customer inquiries across multiple channels.

Skills

Written Communication

Verbal Communication

Pensions Administration Knowledge

Interpersonal Skills

Customer Care Skills

Job description

Join us as a Pensions Transfer Hub Analyst

At NatWest Cushon, we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring a tech revolution to the financial services industry.

• This is an opportunity for a pensions transfers hub administrator to take on a critical role within our diverse and innovative team.
• You'll operate as an SME of a specialist Pensions Transfers Hub to ensure incoming transfers are completed efficiently and promptly to ensure good member outcomes.
• We are looking to offer a salary of £26,000 per year.

What you'll do

In your new role, you'll be the first point of contact for our customers, providing outstanding service in every interaction, helping the bank to achieve its goals, and proactively ensuring that member transfers are completed successfully. You’ll also complete right-first-time processes and procedures, providing a seamless and positive experience.

You'll also:

• Provide an expert level of support that helps our customers navigate through their transfer journey.
• Personalise each customer interaction to make them as engaging and impactful as possible.
• Support multiple customer journeys concurrently, ensuring the customer response is timely.
• Identify, understand, and help customers by competently and effectively dealing with their changing needs.
• Investigate and resolve customer inquiries and complaints across our multi-channel operation.

The skills you'll need

You'll need a high level of written and verbal communication skills, with accurate grammar and spelling, and the ability to engage with customers using personality, matching your communication style to the channel the customer is using.

You'll also need:

• Fundamental knowledge of pensions administration activities, ideally transfers processes.
• The ability to build strong relationships with external and internal stakeholders and continually manage them.
• Excellent interpersonal skills.
• A proven ability to prioritise your own work stack.
• The ability to multi-skill and change priorities according to demand.
• Excellent customer care skills.

Hours

35

Job Posting Closing Date: 11/05/2025

Ways of Working: Remote First