Service Operations Analyst | S2 | Incident | Milton Keynes/Hybrid

Santander USA; United Kingdom; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Service Operations Analyst to join their expanding team in Milton Keynes. This role offers a hybrid working arrangement and focuses on supporting Major Incident and Problem teams through data analytics and reporting. You will play a crucial role in ensuring the stability and reliability of IT services by analyzing trends, enhancing reporting capabilities, and collaborating with stakeholders. With a commitment to fostering a diverse and inclusive workplace, this innovative firm offers competitive benefits and opportunities for personal and professional growth.

Benefits

£500 annual benefits allowance

Discretionary performance-related bonus

8% pension contribution

27 days holiday plus bank holidays

Discounted healthcare benefits

Family support benefits

Access to online discount platform

Share plans

Charitable giving opportunities

Qualifications

• Intermediate knowledge of ServiceNow and report writing.
• Skills in data analysis and presentation to senior stakeholders.

Responsibilities

• Support senior leadership in data collection and reporting.
• Analyze data to identify key trends and inconsistencies.

Skills

ServiceNow

Data Manipulation

Data Analysis

Presentation Skills

Relational Databases

Team Collaboration

Tools

PowerBi

Job description

Service Operations Analyst | S2 | Incident | Milton Keynes/Hybrid

Pay: Competitive

Employment type: Full-Time

Job Description

• Req#: Req1137455
• Location: Milton Keynes, United Kingdom

What You Will Be Doing

This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.

Join our community.

The Service Operations Analyst will work in the Service Reporting Team, supporting Major Incident and Problem teams. With major changes within IT Operations, this team provides detailed data analytics and trend reporting to support IT departments and the executive team.

This expanding team is key to identifying improvements and potential issues to ensure the stability and reliability of our IT services.

The Difference You’ll Make

• Supporting and assisting senior leadership in data collection and reporting.
• Analyzing data to identify key trends and inconsistencies.
• Ensuring robust reporting capabilities.
• Contributing to the development of reporting solutions.
• Enhancing data analytics skills and collaborating with stakeholders to improve business insights.

What You’ll Bring

• Intermediate knowledge of ServiceNow, report writing, and dashboard creation.
• Skills in data manipulation, analysis, and presentation.
• Understanding of relational databases and data management.
• Ability to work efficiently under pressure with attention to detail.
• Team-oriented mindset, comfortable working across multiple teams.
• Experience presenting data to senior stakeholders.

Nice to Have

• Ability to prioritize workload in a pressurized environment.
• Experience with visualization tools like PowerBi and ServiceNow/Performance analytics.

Additional Information

This is a full-time, permanent role based in Milton Keynes with a hybrid working arrangement.

Everyday Inclusion

At Santander, we foster a workplace where everyone feels they belong and can succeed, celebrating diversity and living our values of Simple, Personal, and Fair.

Rewards

We offer opportunities to embrace Agile, work with leading-edge technology, participate in tech communities, and support your ongoing development.

Our benefits include:

• Competitive salary plus a £500 annual benefits allowance.
• Discretionary performance-related bonus.
• 8% of salary contributed to your pension, with options to contribute more and receive additional contributions.
• 27 days’ holiday plus bank holidays, increasing to 28 days after 5 years, with options to purchase extra days.
• Discounted healthcare benefits, including Bupa insurance, dental, and health assessments.
• Family support benefits like death-in-service, income protection, and voluntary life and critical illness cover.
• Access to an online discount platform, share plans, and charitable giving opportunities.

Next Steps

If interested, please apply. For assistance during the recruitment process, contact us at [e-mail] or call 0870 414 9080.

About the Company

Our work impacts 140 million lives daily through innovation and adaptation, embodying the Santander Effect.