Veterinary Receptionist (Part-Time)

British Veterinary Association; Port Talbot; On-site; GBP 17,000; Part time

Job summary

An established industry player is seeking a friendly and approachable Veterinary Receptionist to join their dedicated team. This role involves providing excellent customer service to clients and their pets, managing appointments, and maintaining accurate records. The practice is well-equipped to deliver gold-standard care, and you will be part of a supportive environment that values employee wellbeing. With competitive pay and generous benefits, this is an exciting opportunity to contribute to a passionate team committed to animal care. If you are looking for a rewarding role in a caring environment, this position is perfect for you.

Benefits

6.6 Weeks annual leave FTE

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Non-accidental injury support

Learning and development opportunities

Discounts and cashback with retailers

Pension scheme

Discounted staff pet care

Qualifications

• Experience in customer service, preferably in a veterinary or healthcare setting.
• Strong communication skills to interact with clients and animals.

Responsibilities

• Answering telephone calls and booking appointments for clients.
• Processing payments and managing client records accurately.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma

Tools

Practice Management System

Job description

Are you passionate about pets?

We have a fantastic opportunity for a friendly and approachable Veterinary Receptionist to join our team at Forest Vets, working across both of our practices. As a receptionist, you will provide a friendly, efficient, and professional service to our clients and their animals.

About the role

Main duties would include:

1. Answering the telephone
2. Booking appointments and processing requests for prescriptions
3. Dealing with clients at reception and enquiries
4. Taking payments and banking
5. Accurately recording client and animal details on our practice management system
6. Some cleaning duties

This position is 3x9.5 hour days per week on a rota and will also share in the Saturday rota (8.30-12.30).

The salary will be up to £16,745 DOE per annum.

Join a team you are proud to be a part of

Our practices are well-equipped for the best possible patient care, including a brand-new ultrasound, endoscope, multiparameter anaesthetic monitoring, and more. Our experienced team is committed and passionate, providing gold-standard care to our clients and their pets, and includes a dedicated mental health first aider.

In addition to a competitive salary, you will benefit from:

1. 6.6 Weeks annual leave FTE
2. Additional annual leave for your birthday which will be added to your holiday allowance
3. Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
4. Cycle to work scheme
5. Initiatives focused on employee wellbeing
6. Non-accidental injury support
7. Learning and development opportunities via the IVC Evidensia Academy
8. Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
9. Pension scheme
10. Discounted staff pet care

At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Forest Veterinary Group, Port Talbot

The Old Vicarage, Theodore Road, Port Talbot, SA13 1SP, United Kingdom

Animals treated: Small animals

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