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Network Engineer

Spectrum IT Recruitment

Holbury

On-site

GBP 60,000 - 80,000

Full time

30+ days ago

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An established industry player is seeking a Senior Support Engineer to enhance their technical support capabilities. This exciting role involves providing in-depth 3rd line support for network and WiFi infrastructure across the UK and Europe. With a hybrid working model offering flexibility, you will troubleshoot complex networking issues and support a diverse client base. The ideal candidate will have a strong background in various IT helpdesk roles, a deep understanding of networking technologies, and excellent communication skills. Join this forward-thinking company and contribute to their mission of delivering exceptional service to over 10,000 clients.

Experience with 1st to 3rd line IT support across various helpdesk levels.
Strong focus on networking and troubleshooting of routers and switches.

Provide 3rd line support on network and WiFi infrastructure for clients.
Involve in project work and installations, with potential for overtime.

IT Helpdesk Support

Networking

Router Troubleshooting

Switch Troubleshooting

Firewall Troubleshooting

Network Infrastructure

Wired Network Technologies (Cisco, HP/Aruba, Juniper, Fortinet)

Infrastructure WiFi Technologies (Ruckus, Unifi, Meraki)

Communication Skills

Wireshark

One of my long-standing clients is hiring for an exciting new opportunity. They provide infrastructure, WiFi leased line internet managed switch infrastructure, and VoIP telephony to over 10,000 clients in the UK's flexible workspace, co-working, hospitality, and commercial real estate industries. They've had huge success in the UK and are looking to expand their technical support capability.

The senior support engineer plays a pivotal role in supporting key customers. You will be providing in-depth 3rd line support on network and WiFi infrastructure for clients across the UK and Europe. This role is hybrid with approximately 3 days per week on-site, but also comes with the opportunity to travel to customer sites and get involved with project work and installs, including the potential for overtime.

Must have skills/experience:

Experience working throughout various levels of IT helpdesks from 1st - 3rd line support
Strong focus on networking
Experience troubleshooting routers, switches, and firewalls
In-depth understanding of network infrastructure
Experience with wired network technologies e.g. Cisco, HP/Aruba, Juniper, Fortinet
Experience with infrastructure WiFi technologies e.g. Ruckus, Unifi, Meraki
Strong communication skills

Beneficial skills:

Advanced level network diagnostics, experience with Wireshark and/or similar technology
Experience in a systems integrator or similar IT company managing wireless network infrastructure
Experience supporting clients across Europe
Experience with infrastructure Wi-Fi design/installation/support
Experience with installing networking equipment in a corporate environment

To apply or hear more, please contact (url removed) or call (phone number removed).

Please note all candidates must be based in the UK and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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