Spa Host

The Scarlet Hotel; Newquay; On-site; GBP 24,000 - 29,000; Full time

Job description

Do you have a deep appreciation for relaxation and wellbeing?

Are you a natural host with a passion for facilitating great experiences?

Would you like to work in a unique, coastal, nature-inspired spa setting?

Here at RED Hotels, we believe in genuine hospitality, delivering outstanding guest experiences in our stunning coastal spas. As a Spa Host, you’ll be at the heart of our guest journey, ensuring a seamless, tranquil, and enjoyable experience in both our indoor and outdoor spa spaces.

What makes a RED Spa Host?

• Do you enjoy hosting and making guests feel comfortable and cared for?
• Are you confident working outdoors, come rain or shine?
• Do you thrive in a fast-paced environment whilst maintaining focus and attention to detail?

Our Spa Hosts are key to maintaining the magic of our spas. You’ll guide guests through our unique spa experiences across both hotel sites, manage the presentation of our spa facilities, and provide a reassuring presence in terms of water safety. Every day is different, and every guest’s journey is unique. This varied role with varied shift patterns includes being available for evenings, weekends, and holidays. Responsibilities include but are not limited to:

• Spa reception desks – using our booking software, managing spa and pool arrivals, as well as the safety of those using them. Guiding our guests through their day at both spas, and advising on treatments and products.
• Sensory Spa Garden – complete care of facilities and water quality testing, guided tours, and outdoor hosting of the experiences.
• Spa Experiences – hosting our guests through use of our hammam, rhassoul, and copper tub experiences.
• Clifftop Hot Tubs – guiding our guests to our iconic clifftop hot tubs, serving drinks, caring for the facilities and water quality testing.

Who do we want?

This is a guest-facing role, focused on ensuring everyone enjoys a nurturing, rejuvenating and altogether memorable spa experience. Warm and welcoming you will be the first point of contact, helping our guests navigate their spa journey while keeping our facilities beautifully maintained. From overseeing spa reception and managing bookings to hosting outdoor experiences like our Clifftop Hot Tubs or Sensory Spa Garden, you will bring enthusiasm, flexibility and attention to detail to every interaction.

Skills & Experience:

• A passion for hospitality and delivering remarkable guest experiences
• Friendly and approachable manner
• Well-organised with excellent attention to detail
• Strong communication skills and a team-focused approach
• Computer literacy (experience with Premier software is an advantage)
• Interest in spa treatments and wellness
• Ability to swim 25m unaided (lifeguarding or emergency pool responder training is a plus, but full training will be provided)

What do you get?

As a family-owned, independent Cornish business, we put our talented team at the heart of everything we do. We offer a positive work-life balance, a nurturing work environment, and a range of benefits that make our hotels a fantastic place to work:

• Competitive hourly pay of £12.00 per hour (£24,960 FTE) PLUS a share of hotel tips
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract 16-40 hours with 28 days holiday per year (29 after 1 year)
• Long service scheme – enjoy a free stay at Bedruthan after your first year!
• 40% off food and drinks, plus discounts on hotel services
• Local partnership discounts
• Health Shield Healthcare Plan
• On-site team accommodation available

Perched on the rugged cliffs of North Cornwall, Bedruthan and Scarlet have always been pioneers in hospitality, offering immersive wellness experiences. When you join our team, you become part of one of the most exciting independent hospitality companies in the UK.

Joining our team isn’t just a job, it’s a lifestyle choice.