Operations Director

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading UK contract caterer seeks an experienced Operations Director to oversee catering services across Scotland and North England. The role involves driving financial growth, ensuring compliance, and leading a team to deliver exceptional customer experiences. Competitive salary, performance bonus, and various benefits are offered.

Benefits

Free on-site lunches

Flexible and hybrid working options

Generous holiday allowance

Family leave

Healthcare

Charity leave

Career progression opportunities

Mental health support

Various financial benefits

Qualifications

• Extensive experience in contract catering within a multi-site, senior management role.
• Proven ability to build and maintain client relationships.
• Confidence in P&L management.

Responsibilities

• Creating a culture of excellent customer experience.
• Driving financial growth and exceeding targets.
• Recruiting, supporting, training, and developing the operations team.

Skills

Leadership

Client Relationship Management

P&L Management

Job description

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Operations Director, Newcastle upon Tyne

Client:

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

af012fbc5907

Job Views:

3

Posted:

19.05.2025

Expiry Date:

03.07.2025

Job Description:

General information

Operations Director Ref: 2024-66349

Division: Elior Regional B&I

Advert Closing Date: 11/09/2024

Contractual Hours: Full-time

Salary: Competitive

Contract Type: Permanent

Working Pattern: Monday - Friday (40 hours per week)

Location: Newcastle upon Tyne, NE1 1AD

Join our team!

Are you a great leader of Catering Teams with a genuine passion for exemplary service? We have a new opportunity for an experienced and enthusiastic Operations Director to join our team, covering our sites predominantly throughout Scotland and North England.

This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. Menus are available to pre-order with in-app payment.

Key responsibilities include:

• Creating a culture of excellent customer experience
• Ensuring legal and company compliance
• Driving financial growth and exceeding targets
• Building and maintaining external relationships with senior clients
• Overseeing Operations Management
• Recruiting, supporting, training, and developing the operations team
• Supporting sales with site visits and bids

Travel required: Due to this field-based role, travel to sites predominantly throughout Scotland and the North of England is expected (company car provided).

Working Pattern: Monday - Friday (40 hours per week)

What can you bring?

The experience and knowledge required include:

• Extensive experience in contract catering within a multi-site, senior management role
• Experience in Business & Industry environment (desired)
• Proven ability to build and maintain client relationships
• Leadership, inspiration, and motivation skills
• Influential personality
• Confidence in P&L management

Our way of saying thank you...

We offer a competitive salary, 15% performance bonus, and a company car/allowance. Benefits include free on-site lunches, flexible and hybrid working options, generous holiday allowance, family leave, healthcare, charity leave, career progression opportunities, mental health support, and various financial benefits.

Why work for us?

Elior is a multi-award-winning UK contract caterer with over 10,000 colleagues across diverse sectors including workplaces, sporting venues, heritage sites, public sector, healthcare, and education. We are committed to an inclusive culture where colleagues feel valued and supported, with 85% of colleagues proud to work here.

We celebrate diversity and inclusion, aiming to attract and develop a wide talent pool, providing an environment for all to succeed.

Interested? Click the ‘Apply for this role’ button at the top of this advert.