Major Loss Adjuster - Marine (Cargo) | London, UK

American International Group, Inc.; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance provider is seeking a Major Loss Adjuster to manage complex marine claims. The role requires strong communication skills and the ability to handle multiple stakeholders. You will contribute to best practices while ensuring high standards of customer service and compliance. Join a collaborative team focused on continuous improvement and professional development.

Benefits

Comprehensive benefits package

Professional development opportunities

Inclusive culture

Qualifications

• Experience in handling Marine claims, particularly Cargo.
• Knowledge of Marine policy language.
• Ability to manage legal spend and present to stakeholders.

Responsibilities

• Handle marine claims from notification to resolution.
• Establish relationships with underwriters and stakeholders.
• Provide technical guidance to junior team members.

Skills

Communication

Teamwork

Analytical Skills

Risk Management

Education

Marine Policy Knowledge

Tools

Market IT Systems

Microsoft Applications

Job description

Major Loss Adjuster - Marine (Cargo)

American International Group, Inc. London, United Kingdom

American International Group, Inc. London, United Kingdom

Your future team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world's leading insurance provider. We believe that our success depends on building a world-class team.

As a Major Loss Claims Adjuster, you will handle marine claims with varying complexity with a greater focus on Major loss files. The handling will start from first notification through policy & legal liability assessment, quantum analysis to timely and accurate resolution, whilst mitigating indemnity and expense exposure. You will communicate developments and outcome as necessary to all key stakeholders (internal and external) and provide a high standard of customer service while adhering to claims handling best practices and legal, regulatory and compliance requirements.

Your contribution at AIG

As a Senior Claims professional, you are respected for your deep technical expertise. You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mind-set. Ultimately, you take ownership for key outcomes.

Responsibilities:

• Broad internal and external stakeholder communication where required.
• Contribute to maintenance of best practice procedures for Marine claims, consistent with global best practices.
• Handle Marine claims allocated within agreed level of authority limit.
• Feedback claims trend analysis to team and internal stakeholders.
• Establish and maintain strong relationships with underwriters and other stakeholders relevant to the business such as clients and brokers.
• Attend claims reviews and travel, as required.
• Support the more senior Grade 22 Major Loss Adjusters in the handling of larger, more complex claims where required.
• Provide technical guidance and coaching to more junior, less experienced members of the global Marine claims handling team.
• Support the UK Head of Marine Claims in claims performance orientated tasks and reporting as required.
• Support the UK Head of Marine Claims and wider team in ad-hoc projects as required.
• Assist in managing the day-to-day operational relationship/quality assurance issues with Shared Services
• Support the wider team with TPA oversight and performance management
• Provide thought leadership through training and presentations to both internal and external audiences

What we are looking for

• An individual with a good level of experience in handling Marine claims, in particular Cargo with also Fine Art and Specie experience seen as beneficial. Experience in other areas of marine claims will also be considered.
• Knowledge of Marine policy language enabling accurate and consistent interpretation
• Experience in managing lawyers, surveyors, experts and legal spend
• Ability to present to clients and internal stakeholders and good communication skills
• Strong knowledge of legal I regulatory and litigation I procedural requirements specific to Marine
• Ability to contribute effectively within a team environment
• Good knowledge and experience of market IT systems and Microsoft applications.
• Someone who identifies opportunities to improve process and efficiency and ability to execute on transformation projects

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

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