Commercial Excellence Manager - EEMEA

Dexcom; City of Edinburgh; On-site; GBP 60,000 - 100,000; Full time

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

** You must have the Right to Work in the UK. Sponsorship is not available for this role **

Commercial Excellence Manager - EEMEA - Edinburgh or Camberley UK.

EEMEA (Eastern Europe, Middle East & Africa)

Meet the team:

The Commercial Excellence Manager will drive the commercial excellence strategy and execution for the EEMEA cluster, reporting to the Cluster Commercial Leader and the EMEA Commercial Excellence Leader. This role will improve growth and profitability by implementing a coordinated commercial excellence strategy aligned with EMEA guidelines. It focuses on continuously improving customer experiences and commercial excellence, as well as supporting commercial strategy.

Where you come in:

• Collaborate with cluster/country leadership and distributor partners to optimize the Go to Market (GTM) model and resources.
• Implement segmentation and prioritization methodologies aligned with EMEA guidance, tailored to distributor capabilities and market dynamics.
• Lead territory design using data-driven decisions (e.g., optimum balance of sales potential, market share, geographical area, and critical relationship factors) and EMEA framework, in collaboration with distributor insights.
• Develop targeting and activity planning to improve returns, measure, and track all initiatives for continuous improvement, ensuring alignment with distributor strategies.
• Ensure full usage of existing sales tools and technologies, suggesting enhancements where appropriate. Drive the adoption and usage of CRM as an integral sales enablement tool, providing training and support to distributor teams.
• Drive solid sales strategy execution and processes, promoting innovation to stay ahead of market changes and competition, in partnership with distributors.
• Monitor sales performance, define critical metrics, and implement governance to drive data-driven decision-making and sharing important metrics for distributor performance.
• Facilitate collaboration across sales, market access, and marketing roles, and ensure effective communication with distributor partners.
• Enable effective and regular (monthly) monitoring of sell-out/in and partner with distributors to enhance customer experiences and sales effectiveness in selected markets.
• Identify sales training needs and collaborate with the sales training team, including training for distributor sales teams.
• Take overall charge of incentives and contests for the cluster/country in collaboration with EMEA Sales Operations, and coordinate with distributors to ensure participation and engagement.
• Act as a change agent to support continuous and consistent growth, fostering a collaborative environment with distributors.
• Support special projects to improve commercial performance and/or expansion efforts, including creation and execution of robust business plans.
• Other responsibilities include supporting the commercial leader on initiatives that build and expand Dexcom’s commercial capabilities in the cluster.

What makes you successful:

• Extensive experience in Commercial Excellence or Sales/Revenue Management in pharma, medical device, or healthcare.
• Hands-on experience as a sales manager or/and senior experience in people management.
• Experienced in encouraging cross-functional collaboration and crafting impact as a standout colleague.
• Excellent written and verbal communication skills in English and local languages.
• Ability to manage, motivate, and lead through influence.
• Sound financial and business insight
• Strong analytical skills for data-driven decision-making and problem-solving.
• Proactive, engaging and persuasive personality to lead and energize commercial teams.
• Advocate for major change initiatives.
• Ability to educate and train sales teams for consistent success.
• Continuous learner of local healthcare systems and technology
• Experience with tools like Veeva, Salesforce, Tableau, Oracle Fusion BI.

What you’ll get:

• A front row seat to life changing CGM technology.Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 25 to 50%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 13+ years of industry experience
• 5-8 years of previous people management experience

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).