Financial Assistance (Collections) Strategy Specialist

Starling Bank; Cardiff; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading bank is seeking a Financial Assistance Strategy Specialist to support the implementation of procedural changes in the Collections department. The role involves designing customer strategies, performance analysis, and ensuring regulatory compliance while collaborating with various stakeholders.

Benefits

25 days holiday

Extra day's holiday for birthday

Annual leave increase with service

16 hours paid volunteering time

Life insurance at 4x salary

Private Medical Insurance

Generous family-friendly policies

Perkbox membership

Qualifications

• An analytical mindset with natural intellectual curiosity.
• Ability to work with technology teams to enhance collections strategy.

Responsibilities

• Design and implement comprehensive collection customer strategies.
• Continuously review and refine the collections strategy to improve recovery rates.
• Ensure all collection strategies comply with UK regulations.

Skills

Analytical Skills

Communication

Strategic Thinking

Adaptability

Innovation

Job description

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

Our recruitment process:

Interviewing is a two-way process, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational, and we want to get the best from you, so come with questions and be curious.

Following your application being reviewed, you can expect the below:

Stage 1 - Role related interview

Closing date: Tuesday 27th May at 5pm

About the role:

The Financial Assistance (Collections) Strategy Specialist plays a key part in supporting the creation and implementation of procedural and policy changes within the Financial Assistance (Collections) department, providing support and analytics to the Strategy Lead. The team will work from the office 10 days per month.

Your responsibilities will include:

• Design and implement comprehensive collection customer strategies tailored to different customer segments
• Continuously review and refine the collections strategy to improve recovery rates and drive good customer outcomes.
  
  
  

Performance Analysis:

• Use data-driven insights to identify trends, opportunities, and areas for improvement
• Undertake strategy performance and execution monitoring through the use of data and account level assessments
  
  
  

Regulatory Compliance:

• Ensure all collection strategies comply with relevant UK regulations and industry standards
• Stay updated on changes in legislation and regulatory requirements affecting Collections and customers in financial difficulty
  
  
  

Strategy Design:

• Develop strategies that balance effective debt recovery with maintaining good customer outcomes
• Implement customer-centric approaches to collections that are empathetic and fair
  
  
  

Stakeholder Management:

• Collaborate with internal stakeholders, including Risk, Compliance, Legal, and operations, to ensure a coordinated approach to collections
• Work closely with operations and other support teams to ensure strategies are embedded
  
  
  

Requirements

Skills:

• An analytical mindset with a natural intellectual curiosity
• Comfortable working in a fast paced environment and ability to support across a number of pieces of work both BAU and strategic enhancements
• Excellent communication skills and the ability to tailor messages across a range of stakeholders
• Ability to work with technology teams to look at ways to enhance the collections strategy (engineering/data science)
  
  
  

Key Competencies

• Strategic Thinking: Ability to develop long-term strategies that align with business objectives
• Analytical Skills: Using data to understand the effectiveness of strategies and drive enhancements
• Adaptability: Flexibility to adapt to changing regulatory landscapes, market conditions, and business needs
• Innovation: Drive to implement innovative solutions and improve existing processes
  
  
  

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
  
  
  

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.