Emergency Relief – Senior ER Financial Capability Worker

TN United Kingdom; Penrith; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in the UK is seeking a Senior ER Financial Capability Worker in Penrith. This role involves delivering emergency support to community members facing financial difficulties, conducting assessments, and managing partnerships. The ideal candidate will have relevant qualifications and a passion for helping vulnerable individuals, along with strong problem-solving skills and the ability to work independently.

Benefits

Salary packaging options

Superannuation contribution

Professional development opportunities

Qualifications

• Previous relevant experience in financial support services.
• Sector knowledge in emergency relief and community services.
• Administrative and data entry skills.

Responsibilities

• Conduct assessments for clients experiencing financial hardship.
• Maintain accurate client records in the data system.
• Manage budgets and voucher allocations.

Skills

Listening

Problem Solving

Relationship Building

Emotional Maturity

Education

Financial Capability Worker or Financial Counsellor qualification

Job description

Below is a refined version of the job description, improving formatting and clarity while maintaining the original content and intent.

Emergency Relief – Senior ER Financial Capability Worker, Penrith

Client: Wesley Mission

Location: Penrith, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 113825c611de

Job Views: 4

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description

Emergency Relief – Senior ER Financial Capability Worker

Early Intervention and Counselling Services

• Based in Penrith, NSW
• SCHADS Award Level 5 plus salary packaging benefits

About us

Wesley Mission is a high-profile, multi-faceted Christian organization making a real difference in the community. We work with the most disadvantaged by providing services including aged care, homeless services, child and family care, counselling, employment, training, education, and health services.

Our Vision is “A Spirit-led disciple-making movement: doing all the good we can because every life matters.”

About the program

Wesley Mission’s Emergency Relief Sydney program is designed to reach those most in need across a diverse area. We partner with local organizations to provide emergency relief through accessible community services across regions such as Central Coast, Newcastle & Lake Macquarie, Blacktown, City & Inner South, Eastern Suburbs, Inner West, Outer Southwest, Outer West & Blue Mountains, Southwest, and Sutherland.

About the role

The Emergency Relief Worker will ensure the seamless delivery of emergency support via partner organizations to community members experiencing financial hardship. Responsibilities include:

• Conducting phone and face-to-face assessments
• Maintaining accurate client records in Wesley Mission’s data system
• Processing client brokerage requests
• Inducting partners into the program
• Managing budgets and voucher allocations
• Building positive relationships with partner organizations

Wesley Mission offers supervision, professional development, and staff benefits. Applicants must undergo a Working with Children’s Check and criminal record check.

Demonstrated behaviors

• Alignment with Wesley Mission’s vision, mission, and values
• Ability to work independently and as part of a team
• Strong listening and problem-solving skills
• Positive workplace interactions
• Professional attitude and initiative
• Passion for supporting vulnerable individuals
• Ability to develop community and partner relationships
• Emotional maturity and resilience
• Willingness to learn and accept feedback

Qualifications include a Financial Capability Worker or Financial Counsellor qualification (or working towards it), previous relevant experience, sector knowledge, and administrative/data entry skills.

Remuneration

Salary and conditions are aligned with the Social, Community, Home Care and Disability Services Industry Award 0, Level 5, with salary packaging options. Superannuation is paid additionally.