Aftermarket Sales Representative

Hitachi Vantara Corporation; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking an Aftermarket Sales Representative to drive service solutions and parts sales. This dynamic role focuses on building relationships with existing clients and exploring new opportunities within the assigned territory. You will be the key customer-facing representative, ensuring high standards of service and support for equipment solutions. Join a team that values customer satisfaction and offers a collaborative work environment, where your contributions will directly impact business growth. If you have a passion for technical sales and customer engagement, this is the perfect opportunity for you.

Qualifications

• 2+ years in technical/solution selling, preferably with compressed air systems.
• Excellent communication and customer service skills are essential.

Responsibilities

• Sell service solutions and parts to existing and new customers.
• Maintain customer relationships and respond promptly to inquiries.
• Utilize CRM tools to manage customer activities and sales reports.

Skills

Technical Selling

Customer Service

Communication Skills

Time Management

Mechanical Aptitude

Education

Experience with Technical Products

Experience in Compressed Air Equipment

Tools

Microsoft Dynamics CRM

MS Office

SAP

Job description

Description

Job title: Aftermarket Sales Representative (ASR)

Location: Charleston, WV

Reports to: Regional Sales Manager

Summary of the position:

The ASR focuses on selling Sullair service solutions along with associated parts to all existing and new customers throughout the assigned territory. This role will serve as the primary customer-facing sales representative supporting all post equipment sale service-related solutions, targeting compressor systems and any other contracted OEM equipment represented by the Company. In addition, the ASR will be responsible for developing new service business at existing, competitive equipment installations. This role reports to the General Manager (sales manager) and is based locally in the assigned territory.

Duties and responsibilities:

• Meet or exceed assigned service products sales.
• Prospect new opportunities utilizing all available resources while maintaining existing customers in territory – Convert – Penetrate – Retain (CPR).
• Grow market share - focus on penetrating deeper into existing accounts and converting competitive accounts, while maintaining existing service business.
• ID and communicate new equipment sales leads to the appropriate salesperson.
• Effectively promote and sell all service solutions – identifying and positioning the best service solution specific to customer requirements and expectations.
• Understand and practice Strategic Selling principles and concepts.
• Establish rapport and maintain regular contact with existing and new customers.
• Respond promptly to customer inquiries – ensure quick turn-around and timeliness for all customer inquiries and RFQs.
• Ascertain customer business needs – assess and recommend new service offering(s) or improved service level ideas (VOC initiatives) to HGAP.
• Maintain the highest standards of customer service – strive to meet/exceed customer expectations.
• Utilize Microsoft Dynamics CRM to support and manage customer activities, quotes, leads, etc.
• Be a key face of Sullair to our customer; be professional in all interactions, communications, presentations, appearance, etc. with the customer always.
• Prepare all sales and activity reports, presentations, studies, and research as requested.

Education:

• Experience with a technical product design; experience in compressed air equipment is a plus – mechanical aptitude.

Professional experience:

• At least 2 years of experience in a technical/solution selling environment, preferably in the use and/or application of compressed air systems.
• Ability to work collaboratively with key stakeholders.
• Available for travel at least 25%.
• Excellent oral & written communication skills with the ability to ask the right questions to investigate the best customer solution.
• Positive customer-focused attitude and successful interaction in a dynamic team environment is a must.
• Proficiency with MS Office software, i.e., Word, Excel, PowerPoint, and manufacturing operating systems, etc.
• Experience with SAP and CRM tools are a plus.
• Proven time management, planning and organizational skills.
• This position may require extensive travel and long hours of driving, including out-of-town sales within the designated region.

Key behaviors:

• Excellent communication skills with strong desire for serving customers.
• Excellent presentation skills.
• Strong communication skills with the ability to handle inevitable objections, inspire trust and generate project enthusiasm.

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.