Customer Care Assistant - Full Time, Fully flexible - Harwich

TN United Kingdom; Tendring; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Care Assistant to join their dynamic team in Harwich. This role is perfect for someone who thrives on engaging with customers and ensuring a positive experience. As the face of the restaurant, you will be responsible for creating a welcoming environment, addressing customer needs, and maintaining high standards of cleanliness. This position offers a fantastic opportunity to be part of a brand that values integrity and community. If you are friendly, energetic, and enjoy working in a fast-paced environment, this could be the ideal role for you!

Benefits

Holiday Pay

Service Awards

Meal Allowance

Employee Discounts

Qualifications

• Friendly and courteous demeanor with customers.
• Ability to maintain high energy and productivity.

Responsibilities

• Engage with customers and maintain a welcoming atmosphere.
• Ensure smooth operations in customer areas and address needs.

Skills

Customer Engagement

Effective Communication

Problem Solving

Teamwork

Education

High School Diploma

Job description

Customer Care Assistant - Full Time, Fully flexible - Harwich, Harwich

Client: [Client information not provided]

Location: Harwich

Job Category: Customer Service

EU work permit required: Yes

Job Reference: fe4420d831dc

Job Views: 2

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Overview

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We are dedicated to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

Role Summary: As a Customer Care Assistant, you will be the face of your restaurant. Your responsibilities include engaging with customers, ensuring smooth operations in customer areas, making children feel welcome, organizing special events, addressing customers' specific needs, maintaining high standards of cleanliness, and creating a warm, welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Ideal Candidate: Someone who is friendly, welcoming, courteous, and helpful, with the ability to connect with customers and make them feel valued. Effective communication skills such as attentive listening, face-to-face verbal communication, and eye contact are essential. You should be able to maintain high energy levels while working efficiently and productively.

Benefits: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands, and more.