Cardiff Store Crew (Part-Time)

FATFACE; Cardiff; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player seeks enthusiastic individuals to join their team and provide exceptional customer service. This role is centered around creating memorable experiences for customers while embodying the company's values of positivity and inclusivity. As a key representative of the brand, you'll assist customers with their needs, process transactions, and maintain a welcoming environment. With a focus on teamwork and customer satisfaction, this position offers a chance to grow within a supportive and dynamic workplace. Join a company that values its employees and promotes a culture of respect and collaboration.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox access

Thrive learning platform

Dental insurance

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Qualifications

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Process sales, orders, and refunds efficiently at the tills.
• Maintain general housekeeping and tidiness of the shop floor.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Education

High School Diploma

Job description

Who are we?

For over 30 years, we've traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the actions we take, and the values we uphold. We are Made for Life.

Equality and inclusion are not just aspirations but standards. We promote and foster equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in maintaining a workplace free from prejudice, racism, sexism, harassment, bullying, and other forms of marginalization.

Role Overview

You put the customer at the center of everything you do, serving as the face of our business by greeting and assisting customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive to customers' needs and eager to learn about our products to provide the best assistance possible.

Role Responsibilities

• Greet and thank customers, wishing them a fond farewell, ensuring they have a memorable experience.
• Provide exceptional service, using your knowledge to help customers find suitable products for in-store and multi-channel sales.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries and ensure stock replenishment and new stock are displayed on the shop floor.
• Maintain general housekeeping and tidiness of the shop floor and back of house.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and launches.
• Adhere to all FatFace policies and procedures, including GDPR compliance.

Competencies

• Deliver excellent customer service focused on customer needs and satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our vision and values.
• Align with the company's social and environmental missions, actively supporting related actions.
• Provide a genuine and authentic approach to customer interactions.
• Act with integrity, demonstrating interest in and understanding of others.
• Respect and value team members at all levels, fostering positive relationships.
• Participate actively in team activities and initiatives.
• Use humor appropriately and tailor your approach to each customer interaction.
• Encourage customers to explore multichannel purchasing options.
• Maintain operational standards across all areas, including deliveries, visual merchandising, health and safety, housekeeping, and stock management.

Experience

• Experience in customer service is desirable but not essential.
• Excellent interpersonal and communication skills.
• A positive, can-do attitude.
• Ability to work effectively under pressure.
• Confidence to take initiative and work independently when needed.
• Team-oriented mindset.
• Good time management skills.

Benefits of Working with Us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox access from day one, offering discounts, wellbeing content, and more.
• Thrive learning platform with extensive training resources.
• Dental insurance (employee-funded).
• Pension scheme.
• 24/7 EAP support via UNUM, Retail Trust, and Fashion Textiles Support.
• Sick pay allowances.
• Sabbatical leave in line with service.
• Enhanced family-friendly policies, including maternity leave.
• Refer-a-friend scheme.

If this sounds like the opportunity for you, then apply today!