Main Function (Sales Trainer)
To support the Group Head of Sales in:
- Identifying sales training requirements for all levels of the Miller and St Modwen sales teams.
- Developing, implementing, and reviewing the effectiveness of sales training programmes across the company.
- Delivering sales training for all sales disciplines and levels, including Sales Director.
Key Functional Areas (Sales Trainer)
- Design and deliver engaging sales training programs, workshops, and coaching sessions.
- Develop training materials, including presentations, manuals, and e-learning modules.
- Assess the effectiveness of training programs through feedback, assessments, and performance metrics.
- Implement, manage, and review the Mystery shopping program, developing it into new areas of the customer journey.
- Review key data points such as mystery shopping results, sales data, and customer survey data to identify training needs.
- Review sales policy and procedure compliance to identify training needs.
- Manage the Sales Pathway to ensure all Sales Managers/Development Sales Managers complete within given timeframes.
- Deliver the Miller Homes Induction to ensure new hires understand company products, services, and sales strategies.
- Liaise with third parties including mystery shop companies and training providers.
- Partner with regional businesses to support specific and tailored sales training needs.
Key Capabilities Required (Sales Trainer)
- Skills and Capabilities
- Must possess excellent interpersonal and communication skills, able to relate to people at all levels of an organization, both internally and externally, establishing and maintaining respect professionally and personally.
- Be commercially aware and competent.
- Have the confidence and ability to deliver quality training.
- Strong time management skills, with the ability to meet deadlines.
- Able to absorb numerical and financial information, distill it, and report on it.
Behavioral Attributes- High personal and professional integrity, presence, drive, determination, and enthusiasm.
- Maintain the highest levels of professionalism and personal presentation.
- Self-motivated, innovative, and able to think outside the box.
Knowledge, Experience, and Qualifications- Experience in training and supporting sales teams.
- Ideally, experience in a senior sales role in the new homes building sector with a proven record of delivering results.
- Ability to review data to identify training requirements.
- Experience in developing training programs is preferred.