Vehicle Booking Agent

Davies; Metropolitan Borough of Solihull; On-site; GBP 22,000 - 28,000; Full time

Job summary

Davies Group is looking for a Vehicle Booking Agent in Solihull. The role involves processing vehicle hire requests and managing claims related to car accidents. Customer service skills are essential, and training will be provided for candidates with a strong desire to learn.

Benefits

Leadership training programs

Funding for professional qualifications

Flexible working options

Pension scheme with employer contributions

Life assurance

Enhanced maternity, paternity, and adoption pay

Qualifications

• Experience in busy administration and customer service roles.
• Proactive problem-solving and workload organization skills.

Responsibilities

• Process vehicle hire requests for corporate clients.
• Manage bookings of hire vehicles through the company's preferred supply chain.
• Handle a caseload of claims, maintaining communication with clients.

Skills

Customer Service

Problem Solving

Organization

Technology Proficiency

Tools

Microsoft Office

Job description

Department: Claims Management

Location: Solihull

Description

Davies Group is seeking a Vehicle Booking Agent to join our Vehicle Replacement Group team in Solihull, Birmingham. The role involves communicating sensitively with parties involved in car accidents and gathering information to process and assess claims. Customer service skills are essential; experience in insurance or credit hire is preferred but not required, as full training will be provided.

At Davies, we value transferable skills and qualities that contribute to the role. Industry experience is beneficial but not essential, as we will support your training and development from the start.

Daily Responsibilities:

1. Process vehicle hire requests for corporate clients using our in-house system within agreed SLAs.
2. Manage bookings of hire vehicles through the company's preferred supply chain via the in-house system.
3. Coordinate the delivery of hire vehicles using the company's system.
4. Handle a caseload of claims, maintaining communication with clients, insurance companies, and third parties.
5. Keep accurate records of claim histories and statuses regarding hire decisions or arrangements.
6. Advise clients on claims and additional services offered by the business.
7. Ensure compliance with all technical and regulatory processes and procedures.
8. Perform any other duties relevant to the role.

Knowledge and Skills:

• Experience in busy administration and customer service roles.
• Proactive problem-solving and workload organization skills.
• Quick learner with an ability to understand processes and technical information.
• Background in insurance or credit hire is advantageous.
• Proficiency with technology, including Microsoft Office.

Benefits:

Career & Purpose:

• Davies Innovation Lab
• Leadership training programs
• Funding for professional qualifications
• Learning opportunities through Thrive at Davies

Environmental & Social Responsibility:

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programs

Financial Benefits:

• Pension scheme with 5% employee and 5% employer contributions
• My Choices at Davies discounts and financial wellbeing resources
• Life assurance (x4 salary)
• Refer a Friend scheme
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity, and adoption pay

Mental, Physical & Emotional Wellbeing:

• Wellbeing centre and support programs
• Discounts with UK retailers
• 24/7 confidential helpline (EAP)
• Holiday entitlement increases with service (up to 27 days)
• Flexible working options (hybrid, remote, office)
• Dress for your day policy
• Inclusive employment policies (menopause, fostering, fertility, sabbatical, baby loss)
• Flexible benefits (holiday purchase, health cash plan, BUPA dental)