Associate Director, EMEA Regional Lead, Production & Risk Services | London, UK

Royal Bank of Canada; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading financial institution is seeking an Associate Director for their EMEA Production & Risk Services. This role involves overseeing application support, ensuring system availability, and enhancing operational efficiency through automation. The ideal candidate will have extensive experience in trading and risk platforms, strong scripting skills, and a collaborative mindset. Join a dynamic team committed to delivering exceptional client service and fostering an inclusive workplace.

Benefits

Comprehensive Total Rewards Program

Flexible benefits

Competitive compensation

World-class training program

Flexible working options

Qualifications

• Experience in supporting large-scale, global trading and risk platforms.
• Strong scripting skills (Python, PERL).
• Detail-oriented and proactive in task management.

Responsibilities

• Ensure maximum system availability and prompt issue response.
• Proactive management of applications and platforms.
• Drive IT governance and de-risking initiatives.

Skills

Applications Support

Customer Service

Collaboration

Scripting

Communication

Education

Bachelor of Science degree

Tools

Linux

Windows

SQL

Control-M Workload Automation

Kubernetes

Job description

Associate Director, EMEA Regional Lead, Production & Risk Services

Associate Director, EMEA Regional Lead, Production & Risk Services

Royal Bank of Canada London, United Kingdom

Associate Director, EMEA Regional Lead, Production & Risk Services

Job Summary

Job Description

What is the opportunity?

The Production & Risk Service group is looking for a seasoned Application Support Lead for our client (CRM, CLM, CSI, Client First), Banking, Data Analytics (Equities Research) and Digital Channels platforms.

We support fast-paced global businesses with evolving needs and requirements. Your ability to take ownership of our production estate combined with a natural sense of curiosity and pride in a job well done will help you success in the role.

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
• Proactive management and governance of our applications and platforms
• Leverage automation to drive efficiency and to improve the soundness of our operating environment
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to help conduct regular review to help evolve our platform and to ensure the connectivity required to achieve our collective objectives
• Provide effective incident, problem and release management and regular project updates to stakeholders
• Drive IT governance and de-risking initiatives
• Lead effective knowledge sharing, documentation, and cross training to help maximize coverage and work to improve the robust of our follow-the-sun operating model

What do you need to succeed?

Must-have

• Must be extremely hands on, detail oriented, assertive and proactive with both day-to-day tasks and short and long-term deliveries
• Proven ability to collaborate well with others, be strategically focused and realize continuous improvements
• Prior in-depth experience in supporting large-scale, enterprise-wide, global trading and risk platforms
• Consistently seeking to automate; Strong scripting skills (i.e., Python, PERL, etc.)
• Solid working understanding of LINUX, WINDOWS and SQL (including database concepts)
• Good organization skills , ability to effectively context switch and thrive in a fast pace environment
• Excellent verbal and written communication skills
• Strong interpersonal skills and self-starter attitude
• Bachelors of Science degree or equivalent

Nice-to-have

• Experiences with Client onboarding or relationship management systems like SalesForce, Fenergo.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible working options fully supported.

Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

Job Skills
Applications Support, Applications Support, Batch Control, Batch Scheduling, Capital Markets, CI/CD, Cloud Applications, Containerization, Control-M Workload Automation, Customer Service, Cyberduck, Databricks Platform, Digital Technology, Einstein AI, Enterprise Application, Fast-Paced Environments, Fenergo Client Lifecycle Management Solution, Generative AI, IT Monitoring, ITRS Geneos, Kubernetes, Linux, Microsoft SQL Database, Microsoft SQL Server, Microsoft Windows {+ 18 more}

Additional Job Details

Address:

100 BISHOPSGATE:LONDON

City:

London

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-05-07

Application Deadline:

2025-05-17
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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