Rail Replacement Coordinator - Wales

Transport UK London Bus; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Rail Replacement Coordinator to ensure smooth operations across the Wales network during disruptions and special events. This role emphasizes customer service, requiring a systematic approach and strong decision-making skills. With ultimate flexibility in scheduling, you will be trained to handle safety-critical situations, ensuring a safe and efficient travel experience for all passengers. Join a dynamic team committed to diversity and inclusion, and enjoy competitive pay along with various benefits.

Benefits

Ultimate flexibility

Full training for all role components

Travel opportunities

Employee assistance programme

Qualifications

• Customer-focused with great attention to detail.
• Ability to manage various situations during disruptions.

Responsibilities

• Provide a fantastic experience for travelers even during disruptions.
• Ensure buses and trains run on time and assist with customer service.

Skills

Attention to detail

Decision-making skills

Systematic approach to work

Flexibility and availability

Job description

Description

The core role will be working as a Rail Replacement Coordinator across Wales network, during times of disruption and pre-planned work. We also have some requirements to assist our special events teams.

Key Responsibilities

We expect you to be customer-focused in everything you do, providing a fantastic experience for travelers. Even during disruptions, you need to keep customers informed throughout their journey.

Some duties may be safety-critical and require a safety-critical medical. You will be trained to manage various situations during disruptions, including ensuring buses and trains run on time, making announcements, carrying out safety duties, and assisting with customer service and revenue. Classroom and depot-based training will be provided to equip you with the necessary knowledge and skills to ensure our services are safe and smooth.

Skills, Knowledge, and Expertise

• Great attention to detail
• Strong decision-making skills
• A systematic approach to work
• Availability to work flexibly and at short notice

Our services operate seven days a week, covering a variety of hours—from early mornings to late nights. Flexibility at short notice is required due to operational needs.

Benefits

• Ultimate flexibility—choose when and where you work
• Full training for all role components, including safety-critical assessments
• Travel opportunities across regions/countries based on operational needs
• Competitive salary of £14.06 per hour and other benefits
• Access to our employee assistance programme

Transport UK London Bus operates bus services across London for TFL, along with rail replacement and event services across the UK. We operate approximately 11% of London's iconic red bus network, with around 950 vehicles and approximately 2,900 employees across six depots in Central, South, and West London. We serve various routes, transporting over 150 million passengers annually on TfL’s contracted bus network.

Transport UK London Bus is committed to diversity, inclusion, and equity. We oppose all forms of discrimination and harassment and encourage qualified applicants from underrepresented groups to apply. A Diversity, Inclusion, and Equality Policy is available upon request.