Annuity Programme Analyst/Administrator

Ricoh; England; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative global technology business is seeking an Annuity Programme Analyst/Administrator to join their hybrid team in Northampton. This role is pivotal in managing and developing annuity programmes that support business growth and ensure targets are met. The ideal candidate will possess exceptional negotiation skills and a strong understanding of internal processes. You will work closely with various departments to track revenue streams and manage administrative tasks, ensuring effective processes and KPIs are in place. Join a forward-thinking company that values diversity and encourages a fulfilling work environment.

Qualifications

• In-depth knowledge of Ricoh internal processes and back office systems.
• Exceptional negotiation and customer handling skills.

Responsibilities

• Deliver annuity programmes to meet company budget and targets.
• Manage invoicing and query resolution for indirect partners.
• Track new annuity streams and maintain management information.

Skills

Negotiation Skills

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Customer Handling Skills

Literacy Skills

Numeracy Skills

Presentation Skills

Job description

Change your job, change your workplace, change your future

We are actively building diverse teams and welcome applications from everyone

Role: Annuity Programme Analyst/Administrator

Located: Northampton (Hybrid working)

Package: Competitive salary, plus bonus and additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

What you will be doing

1. Responsible for the delivery of annuity programmes within Ricoh UK, that protect and support the annuity business, ensuring the Company budget and business targets are achieved.
2. Manage and develop new annuity programmes for all lines of business including Office Services, IT Services and Commercial Op CIP, in order to meet budget requirements.
3. Prepare and implement long term programmes that grow and develop UK annuity revenue streams including chargeable calls, data overwrite, customer damage and smart lockers.
4. Track new annuity streams, maintain and share accurate management information to demonstrate current and future growth.
5. Responsible for managing and maintaining DBS checks, HDD handling databases, Customer Service expense lines, and other ad hoc administration tasks.
6. Responsible for measuring the effectiveness of all annuity programmes and initiatives through analysis and measurement, ensuring effective processes and KPIs are in place.
7. Handle all administrative duties for Regional and District service managers.
8. Manage invoicing and query resolution for our indirect partners.

You will ideally have

1. In-depth knowledge of Ricoh internal processes.
2. In-depth knowledge of Ricoh back office systems.
3. Exceptional negotiation skills.
4. Good understanding of Microsoft Excel, PowerPoint, and Access.
5. Good literacy and numeracy skills.
6. Independent and inquisitive approach to work.
7. Ability to work to tight deadlines.
8. Exceptional customer handling skills at all levels.
9. Good presentation skills.

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race, and religion or belief.

Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives, and experiences make us more innovative, lead to better decisions, and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender, and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences, and beliefs.

Click here to learn more about life at Ricoh.