Restaurant Team Member

TN United Kingdom; East Hertfordshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

Shepherd Neame is seeking Restaurant Team Members to provide excellent customer service in a dynamic pub environment. No prior experience is required, as training will be provided. Enjoy competitive pay, tips, and various discounts while working in a supportive and inclusive atmosphere.

Benefits

Competitive hourly pay

Share of tips

Early wage withdrawal scheme

25% discount on food and drinks

Company pension plan

Opportunities for career development

Qualifications

• No previous hospitality experience necessary; training provided.
• Qualities like warmth and a customer-oriented attitude are valued.

Responsibilities

• Welcome customers warmly and provide excellent service.
• Maintain a clean and organized environment.

Skills

Customer Service

Teamwork

Communication

Job description

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Shepherd Neame is looking for Restaurant Team Members to join us. If you love hospitality, are a people person, and enjoy working in a busy environment, this could be the perfect role for you.

About The Spitfire

The Spitfire is a contemporary pub located within the 650-acre West Malling King's Hill business and residential park, on the historic site of the former Battle of Britain RAF West Malling base. It features a lush garden with ample seating for outdoor dining. The pub is renowned for its freshly prepared, locally sourced seasonal dishes served in spacious, stylish dining areas on both floors.

Your Role

At Shepherd Neame, first impressions matter. You will play a key role in welcoming customers warmly and providing excellent service at every opportunity. No previous hospitality experience is necessary; we are happy to train you if you possess the qualities outlined below.

What’s In It For You?

• Competitive hourly pay
• A share of tips in addition to your wages
• Early wage withdrawal scheme
• 25% discount on food and drinks at Shepherd Neame managed houses
• 25% discount on overnight hotel bookings at Shepherd Neame managed hotels
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Access to Sheps Hut discounts and offers across high street shops and services
• Workplace Mental Health Platform
• Company pension plan
• Opportunities for career development within our pubs, brewery, and support offices

Our Approach

While Shepherd Neame is Britain’s oldest brewer, our approach is modern and dynamic. We value qualities like working together, pride and passion, authenticity, and the Sheps Spirit.

Who Are We?

Based in Faversham, Kent, Shepherd Neame has been an independent family business for over 300 years. We operate more than 300 pubs and hotels across London and the South East, employing around 1,500 team members nationwide, including over 270 at our brewery and support office.

Our Commitment to Diversity

We are committed to diversity, equality, and inclusion. We welcome applications regardless of age, disability, ethnicity, gender, religion, or sexual orientation. We strive to create an inclusive, respectful, and supportive working environment where all employees can reach their potential.