Edinburgh Store Crew (Part-Time)

FATFACE; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Edinburgh is seeking a customer-focused individual to join their team. You will be the face of the business, providing exceptional service and ensuring customers have a memorable experience. This role offers the chance to learn about products and engage with customers in a friendly and professional manner. Join a team that values inclusivity and customer satisfaction.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox access

Thrive learning platform

Dental insurance

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Qualifications

• Customer service experience is desirable but not essential.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and thank customers, ensuring a memorable experience.
• Provide exceptional service utilizing product knowledge.
• Process sales, orders, and refunds efficiently.

Skills

Customer Service

Communication

Teamwork

Time Management

Job description

Who are we?

For over 30 years, we ve travelled, we ve laughed, we ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life.

Equality and inclusion isn t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places.

Role Overview

You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.

Role Responsibilities

• Greet and thank customers, wishing them a fond farewell in a warm and friendly manner, ensuring they have a memorable experience with us.
• Provide exceptional service at all times, utilizing your knowledge to help our customers find the best products for them, across in-store and multi-channel sales.
• Process sales, orders, and refunds efficiently at the tills.
• Assist with deliveries and stock replenishment on the shop floor.
• Maintain general housekeeping and tidiness of the shop floor and back of house.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and product launches.
• Adhere to all FatFace policies and procedures, including GDPR compliance.

Competencies

• Deliver excellent customer service focused on customer needs and satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our vision and values.
• Align with the company's social and environmental missions, taking actions where you can make an impact.
• Offer a genuine and authentic customer approach.
• Act with integrity, demonstrating interest in and understanding of others.
• Respect and value team members at all levels, fostering positive relationships.
• Engage actively in team activities and initiatives.
• Use humor appropriately and tailor your approach to each customer interaction.
• Proactively suggest alternative ways for customers to buy via our multichannel options.
• Maintain operational standards across all core areas, including delivery handling, visual merchandising, health and safety, housekeeping, and stock management.

Experience

• Customer service experience is desirable but not essential.
• Excellent interpersonal and communication skills.
• Positive attitude and proactive mindset.
• Ability to work effectively under pressure.
• Confidence to take initiative and work independently when needed.
• Team-oriented with good time management skills.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox access from day one, offering discounts, wellbeing content, and more.
• Thrive learning platform with extensive training resources.
• Dental insurance (employee funded).
• Pension scheme.
• 24/7 EAP support through UNUM, Retail Trust, and Fashion Textiles Support.
• Sick pay allowances.
• Sabbatical leave based on length of service.
• Enhanced family-friendly policies, including maternity leave.
• Refer a friend scheme.

If this sounds like the opportunity for you, then apply today!