East Ham Library Supervisor

Newham; London; On-site; GBP 39,000 - 43,000; Part time

Job summary

The London Borough of Newham is seeking a Library Supervisor for East Ham Library. This part-time role involves managing library staff, ensuring excellent customer service, and creating a vibrant library experience. Candidates should have a background in libraries and team leadership, fostering positive relationships within the community.

Qualifications

• Experience leading a customer-focused team.
• Understanding of library services and community engagement.
• Ability to foster a welcoming library environment.

Responsibilities

• Manage front line library assistants and library operations.
• Ensure high standards of library service and customer satisfaction.
• Develop the skills and performance of library team members.

Skills

Customer Service

Team Leadership

Problem Solving

Relationship Building

Job description

12 months Fixed Term - Part-Time 18 Hours Mon - Sunday

East Ham is a busy flagship library in the London Borough of Newham. Recently refurbished it has a large children’s library, community area, dedicated areas for public PCs and study and a wide selection of books. It works closely with a number of partners and has a wide and varied activity programme which is gradually being re-introduced as restrictions diminish. It is part of an ambitious and continually improving library service, with 10 libraries, which sits within the Resident Engagement and Participation service.

Job Description

Library Supervisor - East Ham

£39,855 - £42,324 per annum pro-rata

12 months Fixed Term - Part-Time 18 Hours Mon - Sunday

East Ham is a busy flagship library in the London Borough of Newham. Recently refurbished it has a large children’s library, community area, dedicated areas for public PCs and study and a wide selection of books. It works closely with a number of partners and has a wide and varied activity programme which is gradually being re-introduced as restrictions diminish. It is part of an ambitious and continually improving library service, with 10 libraries, which sits within the Resident Engagement and Participation service.

The Library Supervisor position is a key role within our service, line managing the front line library assistants and reporting to the neighbourhood Coordinator. They will ensure that the library runs smoothly and professionally, managing the team and resources efficiently and effectively. They will lead by example, setting the expected standards for the team and ensuring that they are adhered to. They will undertake training and continuous development of both their team and themselves, managing performance and maintaining a culture of continuous improvement.

You will be an experienced frontline team leader, preferably with a libraries background, who understands the importance of excellent customer service and putting our residents at the heart of everything we do. You’ll be able to build, train, support and motivate your team to enable them to deliver a high quality library service. You will take a pride in the presentation of library stock, working with the stock team to ensure that it is representative of and relevant to your customers with exciting and enticing displays. You will have good relationship building skills and will work with a range of partners to deliver impactful events and activities that align with the 7 DCMS outcomes for libraries. You will work well with your peers and be proactive in supporting the wider service when this is required. You will be flexible and be able to problem solve creatively to resolve incidents. Most importantly you will believe in the power of libraries to change resident’s lives and be driven by an ambition to do so.

Please note: We are not accepting applications from candidates that have previously applied. If we receive a high volume of applicants the job may close early.

Closing date: 6th June 2025

Please view JD here

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Education and Training

• Industries

  Government Administration

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