Early Pregnancy Assessment Clinic Support Worker (MSW)

Somerset NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization in London is seeking a Support Worker for their Early Pregnancy Assessment Clinic. The role involves providing clinical and administrative support, managing the referral service, and assisting women experiencing complications in early pregnancy. Ideal candidates should have proficiency in phlebotomy, strong communication skills, and be capable of working independently as well as part of a team. This position offers a chance to make a meaningful impact on women's health and well-being.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave

Career development opportunities

Access to Blue Light Card

Qualifications

• Proficiency in phlebotomy and clinical support in a fast-paced clinic environment.
• Strong communication skills and the ability to work independently as well as part of a multidisciplinary team.
• Excellent organizational skills and attention to detail for administrative duties and record-keeping.

Responsibilities

• Operate and manage the EPAC telephone referral line.
• Provide clinical support including phlebotomy and vital signs monitoring.
• Assist with patient care during investigations and procedures.

Skills

Phlebotomy

Strong communication skills

Emotional resilience

Organizational skills

Job description

Overview

We are seeking a compassionate and highly organised Support Worker to join our Early Pregnancy Assessment Clinic at Musgrove Park Hospital. This vital role supports the smooth running of the early pregnancy service, providing both clinical and administrative support to women experiencing complications in early pregnancy. As a key member of the EPAC team, you will manage the telephone referral service, liaise with internal and external healthcare professionals, and assist in the planning and delivery of care. You will be proficient in phlebotomy and capable of responding calmly and effectively in distressing or emergency situations. The role requires excellent communication skills, emotional resilience, and the ability to work both independently and as part of a multidisciplinary team. If you are passionate about women\u2019s health, thrive in emotionally sensitive environments, and have the skills to support both clinical and administrative functions, we would love to hear from you.

Responsibilities

• Operate and manage the EPAC telephone referral line, triaging calls and gathering sensitive information.
• Provide clinical support including phlebotomy, vital signs monitoring, and NEWS scoring.
• Assist with patient care during investigations and procedures, including chaperoning and escorting.
• Maintain accurate and confidential patient records using hospital IT systems.
• Support women with complex clinical and social needs, offering reassurance and guidance.
• Perform clerical duties including data entry, stock management, and statistical reporting.
• Communicate effectively with patients, families, and a wide range of healthcare professionals.
• Respond appropriately to emergency situations and emotionally challenging scenarios.

Qualifications and Skills

• Proficiency in phlebotomy and clinical support in a fast-paced clinic environment.
• Strong communication skills and the ability to work independently as well as part of a multidisciplinary team.
• Ability to manage sensitive information with confidentiality and professionalism.
• Excellent organizational skills and attention to detail for administrative duties and record-keeping.
• Emotional resilience and the capacity to respond calmly in distressing or emergency situations.

Benefits

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Access to Blue Light Card with exclusive discounts on shopping, dining, and leisure
• NHS-specific perks to support you inside and outside of work