Early Intervention Training Coordinator

Citizens Advice Hammersmith & Fulham; London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

Citizens Advice Hammersmith & Fulham is seeking an Early Intervention Training Coordinator to develop and deliver training aimed at supporting local disabled people and those at risk of poverty. This role involves enhancing frontline workers' skills to effectively navigate social welfare systems and prevent crises. The position offers generous holiday entitlement, hybrid working options, and personal development opportunities.

Benefits

Generous holiday entitlement: 25 days plus bank holidays

Paid service closure days between Christmas and New Year

Hybrid working upon completion of probation

Access to in-house learning platform

Personal development opportunities

24/7 employee support through wellbeing service

Qualifications

• Experience developing and delivering training (in-person and/or digital).
• Understanding of social welfare systems, particularly benefits, housing, and debt.
• Confident using digital tools (e.g. YouTube, online forms, resource hubs).
• A commitment to equity, inclusion, and the value of lived experience.

Responsibilities

• Train frontline workers & volunteers on issues affecting those at risk of poverty.
• Enhance conversations to connect people with information and support.
• Demonstrate the impact of hand-holding support to prevent crises.

Skills

Training development

Understanding of social welfare systems

Digital tools proficiency

Commitment to equity and inclusion

Job description

Join to apply for the Early Intervention Training Coordinator role at Citizens Advice Hammersmith & Fulham

1 day ago Be among the first 25 applicants

Join to apply for the Early Intervention Training Coordinator role at Citizens Advice Hammersmith & Fulham

Location: Citizens Advice Hammersmith & Fulham sites, and locations across the Borough of Hammersmith & Fulham

Citizens Advice Hammersmith & Fulham (CAHF), part of the national Citizens Advice network, is a thriving local advice organisation that provides information, advice and casework support to 18,000 local people per year. We are recruiting for the brand new role of Early Intervention Training Coordinator.

The Tackling Destitution Together project is a partnership between Citizens Advice Hammersmith and Fulham and Hammersmith and Fulham Foodbank aimed at enabling eff ective early intervention in the borough and focussing on support for local disabled people. The project is a pilot, funded by Citizens Advice and Trussell Trust national bodies for 1 year.

We will do this by; training frontline workers & volunteers on the main issues aff ecting those at risk of poverty and on how to eff ectively navigate systems to resolve these issues. Using training and resources to enhance the conversations held at an early stage and focus on connecting people with information and support before they fall into crisis. Hand holding people through these journeys navigating the system and resolving the root cause of their issues. Embedding research and participation to demonstrate the impact of this approach.

We will know we have succeeded if; our training off er is taken up by those agencies seeing people at crisis trigger points. The agencies we support report improved confi dence to assess and signpost before a crisis. Indicators of crisis, such as food bank referrals, reduce in number. We can demonstrate the impact of hand holding support to prevent people from reaching crisis.

In This Role You Will Bring

• Experience developing and delivering training (in-person and/or digital)
• Understanding of social welfare systems, particularly benefi ts, housing, and debt
• Confi dent using digital tools (e.g. YouTube, online forms, resource hubs)
• A commitment to equity, inclusion, and the value of lived experience
  
  

Why Work with Us?

We Are Committed To Fostering An Inclusive, Diverse Workplace Where Everyone Can Thrive. Join a Team Where Your Leadership Will Make a Real Impact. We Offer

• Generous holiday entitlement: 25 days per annum plus bank holidays rising to 30 days with long service
• Paid service closure days between Christmas and New Year
• Hybrid working upon completion of the probation period, where possible
• Access to our in-house learning platform for career and role development
• Personal development opportunities through our Network Equity Groups
• 24/7 employee support through our wellbeing service
• Ongoing performance management and training development
  
  

Experience in an advice-giving charity is beneficial but not essential.

Closing Date: 10am Monday 9th June 2025

Interview Date: Following week commencing 16th June 2025

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Non-profit Organizations

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