Early Help Support Worker

Service Care Solutions Ltd; Rochdale; On-site; GBP 22,000 - 32,000; Full time

Job summary

Service Care Solutions Ltd is recruiting for Early Help Worker positions in Rochdale to join the EHASH team. The roles involve triaging referrals, gathering information, and determining the right response for children and families, with duties including home visits and safeguarding actions.

You will work in a multi-agency environment alongside social workers, Early Help colleagues and partners, ensuring timely support and auditable case records while adhering to safeguarding procedures and DBS

Qualifications

• Experience supporting children, young people and families.
• Experience in multi-agency environments.
• Knowledge of Early Help and family-based assessments.
• Ability to gather and analyse sensitive information.
• Confident with safeguarding procedures and IT systems.

Responsibilities

• Triage referrals and gather information.
• Contact parents, carers and professionals.
• Perform home visits where required.
• Identify safeguarding concerns and make appropriate referrals.
• Maintain accurate case records.
• Support Early Help Assessments and risk assessments.
• Liaise with agencies to ensure effective service provision.

Skills

Vulnerable families experience

Multi-agency work

Strong communication

Information sharing

Case records management

Education

Level 3 qualification or above

Willingness to undertake training

Tools

Case management systems

IT systems familiarity

Job description

Early Help Worker – EHASH Multiple Opportunities Available | Rochdale

Make a real difference at the front door of Children’s Services. We are currently recruiting for multiple Early Help Worker opportunities to join the EHASH (Early Help and Safeguarding Hub) team in Rochdale. This is an exciting opportunity to become part of a multi-agency team working at the front door for children, young people and families across Rochdale. EHASH brings together professionals including Social Workers, Early Help Workers, Referral Information Coordinators, managers and wider multi-agency partners to ensure families receive the right response, at the right time . The role is initially to cover sickness, but with multiple positions available , we are keen to hear from experienced Early Help, Family Support, Children’s Services and safeguarding professionals who are ready to make an immediate impact.

What will you be doing?

As an Early Help Worker within EHASH, you will play a key role in triaging referrals, gathering information and identifying the appropriate response for children and families . Your responsibilities will include:

• Completing triage, screening and information-gathering within required timescales.
• Contacting parents, carers, children, young people and professionals to obtain key information.
• Completing home visits where required.
• Identifying emerging safeguarding concerns and ensuring appropriate referrals are made to Children’s Social Care or Early Help services.
• Providing advice, information and signposting around the support available to children and families.
• Supporting Early Help Assessments and risk assessments.
• Working alongside Social Workers, Early Help colleagues and multi-agency partners to build a clear picture of family needs.
• Following up cases and ensuring agreed actions are implemented effectively.
• Supporting families with outcome-focused interventions and support packages.
• Liaising with a wide range of agencies and professionals to ensure effective service provision.
• Maintaining accurate, clear and auditable case records.
• Using relevant case management and IT systems to record assessments, actions, decisions and outcomes.
• Ensuring safeguarding procedures, policies and relevant legislation are followed appropriately and within required timescales.

What are we looking for?

We are keen to speak with professionals who have experience of working with vulnerable children, young people and families , particularly those with complex needs. You should have:

• Experience supporting children, young people and families.
• Experience working within a multi-disciplinary or multi-agency environment.
• Knowledge and understanding of Early Help and family-based assessment processes.
• Experience gathering and analysing sensitive information.
• The ability to identify concerns and understand when escalation or safeguarding action may be required.
• Strong communication, engagement, negotiation and information-sharing skills.
• Experience contributing to or developing support packages and action plans.
• Strong written skills and the ability to maintain accurate case records.
• Confidence using IT systems and case management databases.
• A good understanding of safeguarding and the services available to support vulnerable families.
• A Level 3 qualification or above in a relevant subject , or willingness to undertake relevant training.
• Most importantly, you will need to be confident working with families, professionals and partner agencies and be able to build a clear understanding of a family's circumstances in order to help determine the appropriate next steps.

Why EHASH?

EHASH is a fast-paced and important part of Children's Services, providing the front-door response for referrals involving children and families . You will be joining a genuinely multi-agency environment where your ability to gather information, communicate effectively and identify the right support can make a significant difference to outcomes for children and families. The team works collaboratively to identify and reduce risk, prevent harm, safeguard children and provide effective early help interventions.

Location

Rochdale

Hours

37 hours per week , with flexible working arrangements in line with service requirements.

DBS

Enhanced DBS and background checks required.

MULTIPLE ROLES AVAILABLE

We are actively looking to speak with multiple suitable candidates , so if you have experience in Early Help, Family Support, Children's Services, safeguarding or a closely related area, we would love to hear from you. If you are ready to join a team where the work you do can genuinely influence the support and safeguarding response for children and families, get in touch today.