Early Help Hub Co-ordinator

Peterborough City Council; Peterborough; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading local authority in Peterborough is seeking a dedicated individual for the Early Help Hub. The role involves supporting children and families by processing contacts into Social Care and ensuring timely assistance. The successful candidate will need to demonstrate strong communication and organizational skills while working within a supportive team. This fixed-term position offers flexible working arrangements and various benefits, including generous leave and professional development opportunities.

Benefits

Generous annual leave starting at 25 days + bank holidays

Access to a range of benefits via Vivup

Buy up to 10 days additional annual leave

Access to car lease scheme

Paid volunteering hours each year

Development opportunities including apprenticeships

Qualifications

• Good understanding of the Early Help Assessment framework.
• Familiar with using a variety of online systems.

Responsibilities

• Processing contacts into Social Care for Early Help recommendations.
• Reviewing Early Help Assessments for quality assurance.

Skills

Communication

Organizational Skills

Proactive Approach

Job description

All about the Role

The Early Help Hub works alongside the Peterborough Children's MASH. The successful applicant will need to have a good understanding of the Early Help Assessment framework process and how it is used to support children and families to improve outcomes.

The post holder will be responsible for processing contacts into Social Care which have an outcome of the recommendation of Early Help, to ensure timely support for families at risk. This will involve speaking with parents, young people, and professionals over the telephone to identify and recommend the most appropriate support.

The postholder will be responsible for reviewing Early Help Assessments submitted to the Local Authority for quality assurance and safeguarding checks.

The successful applicant will need to be familiar with using a variety of online systems.

This role is fixed term until March 2026

All about You

• You have a proactive and adaptable approach
• You possess a passion for ensuring that Children and Families receive a positive and timely first experience of our service
• You are organised, able to meet deadlines and work effectively under pressure
• You have great communication skills to ensure positive, productive partnership working.

All about our Team

We have excellent office facilities and have adapted a hybrid model of agile, flexible working, including both home and office working.

• Good training and development opportunities
• Excellent pension scheme
• Working as part of a supportive and compassionate team with a great sense of community.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme…

• Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [e-mail] we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.