EAP Counsellor

The Portfolio Group; Manchester; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a qualified EAP Counsellor to join their team, providing vital emotional support through a 24/7 helpline. This role offers the chance to make a positive impact on individuals' lives while working within a supportive environment that values professional development and career progression. You will engage with clients using a solution-focused approach, ensuring effective support and guidance. With a commitment to employee wellbeing, this organization provides comprehensive benefits, including paid BACP membership and generous holiday allowances. If you're passionate about helping others and looking for a rewarding career, this opportunity is for you.

Benefits

BACP membership and accreditation paid for

Monthly incentives such as weekends away

25 days' holiday plus bank holidays

Day off on your birthday

Cash plan for you and your children

Contractual sick pay

Private medical insurance after 5 years

Pension Plan and Life Insurance

Holiday season bonus after 3 years

Free breakfast every Monday

Qualifications

• Minimum diploma level 4 in Counselling & 150 counselling hours.
• 12 months post qualification experience required.

Responsibilities

• Provide immediate emotional support to callers on the 24/7 helpline.
• Conduct clinical assessments and structured telephone/video counselling.

Skills

Counselling

Communication Skills

Customer Service

Organizational Skills

Solution Focused Approach

Education

Diploma Level 4 in Counselling

Tools

MS Office

Word

Excel

PowerPoint

Job description

EAP Counsellor

£(phone number removed) FTE
Various shift patterns from part-time to full-time.
Hybrid or office based position

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/video counselling clients - hours can be counted towards BACP accreditation.

Day to Day Responsibilities:

1. Providing an efficient and effective telephone counselling service to all callers
2. Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
3. Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution

Essential Skills and Competencies:

1. Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
2. 12 months post qualification experience
3. Registered member of the BACP or equivalent (or COP booked)
4. Relevant telephone experience
5. High level of computer literacy (MS Office, Word, Excel and PowerPoint)
6. High level of organisational ability; ability to work to tight deadlines and targets
7. Good communication and customer service skills

Desirable Skills and Competencies:

1. Accredited with the BACP or eligible for the accreditation process
2. EAP experience
3. Experience of working within a target driven environment

Employee Benefits:

1. BACP (or equivalent) membership and accreditation paid for
2. BACP CBD Hub
3. Up to £70 per month for supervision
4. Monthly incentives such as weekends away!
5. 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service
6. Day off on your birthday
7. Cash plan for you (and your children, if any)
8. Contractual sick pay
9. Private medical insurance after 5 years' service
10. Pension Plan and Life Insurance
11. Pension plan contributions increase after 5- and 7-years' service
12. Holiday season bonus after 3 years' service
13. Profit share scheme
14. Season ticket loan scheme after 6 months and successful completion of probationary period
15. Cycle to work scheme after 6 months and successful completion of probationary period
16. Access to Employee Assistance Programme
17. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
18. Company incentives, access to discount schemes
19. Discounted glasses/contact lenses prescription

47589LS1R13

INDMANS