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Head of Customer Success at AI Work Management SaaS Start-up

Grey Matter Recruitment

London

On-site

GBP 60,000 - 100,000

Full time

30+ days ago

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An innovative and rapidly growing SaaS start-up is seeking a Head of Customer Success to lead their customer engagement initiatives. This role offers a unique chance to shape the Customer Success practice from the ground up, focusing on platform onboarding, adoption, and relationship management. You will build strategies and a dedicated team while working closely with sales to identify upsell and expansion opportunities. If you are passionate about customer success and want to make a significant impact in a dynamic environment, this is the perfect opportunity for you.

Share Options

Flexible Working Hours

Professional Development Opportunities

Proven leadership in Customer Success for B2B SaaS products.
Experience in building and training teams effectively.

Own the Customer Success practice focusing on onboarding and adoption.
Collaborate with sales on upsell and expansion strategies.

Customer Success Leadership

B2B SaaS Experience

Team Growth and Training

Head of Customer Success at AI Work Management SaaS Start-up

Fantastic opportunity to own the Customer Success practice from the ground up for this hyper-growth Work Management SaaS start-up.

The Company

VC funded and run SaaS Start-up
Global company – US, UK, Europe
Benefits and Share Options

The Role

Own the Customer Success practice with a focus on platform onboarding, adoption and relationship management
Build the strategy and the team from the ground up
Work closely with the sales team on upsell, and expansion opportunities

The Requirements