Customer Service/Order Processing Assistant

Planet Pharma; Milton Keynes; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service & Order Processing Specialist to enhance customer satisfaction through effective order management and service delivery. In this hybrid role, you will be the first point of contact for customer inquiries, ensuring prompt and accurate processing of orders using SAP. Your strong attention to detail and problem-solving skills will be vital in managing customer returns and maintaining relationships with logistics partners. Join a dynamic team where your proactive approach and commitment to excellence will contribute to continuous improvements in service quality.

Qualifications

• 2+ years of experience in customer service or order processing roles.
• Strong decision-making and problem-solving skills are essential.

Responsibilities

• Handle customer service queries and process orders accurately.
• Collaborate with internal teams to resolve issues swiftly.

Skills

Customer Service

Order Processing

SAP

Microsoft Excel

Problem Solving

Communication Skills

Tools

SAP

Microsoft Excel

Job description

Are you an organized, customer-focused professional with a passion for delivering exceptional service? We are looking for a Customer Service & Order Processing Specialist to join our dynamic team in a hybrid role in Milton Keynes. You will support our customers through accurate order management and high-quality service delivery.

Key Responsibilities:

1. Handle all incoming customer service queries and business enquiries professionally and efficiently.
2. Process customer orders accurately using SAP and other business systems.
3. Oversee the order process from receipt through to delivery and invoicing.
4. Manage customer returns, credits, and disputes promptly and solution-focused.
5. Provide informed support about our products and services.
6. Maintain strong relationships with customers and third-party logistics partners.
7. Collaborate with internal teams, including Finance, Compliance, and Planning, to resolve issues swiftly.
8. Monitor and manage customer back orders in SAP.
9. Produce and manage daily, weekly, and monthly reports.
10. Raise and follow up on incident reports for non-conformances or delivery issues.
11. Support internal and external meetings and contribute to administrative projects.
12. Continuously seek improvements to internal systems and processes.
13. Ensure adherence to company policies, procedures, and quality standards.

Requirements:

• Minimum of 2 years' experience in customer service and/or order processing roles.
• Strong decision-making and problem-solving skills.
• Excellent attention to detail and accuracy in data entry and reporting.
• Experience with SAP or similar ERP/CRM systems.
• Proficient in Microsoft Excel and general computer literacy.
• Ability to manage time, prioritize tasks, and handle routine duties consistently.
• Strong interpersonal and communication skills.
• Proactive, analytical, and flexible mindset.
• Self-motivated and eager to learn.
• Team player with a positive, professional attitude.

Please click apply or contact David Rowland (Recruiter II) at Planet Pharma for more information:

Email: [e-mail]

Telephone: [phone]