Medical Administrator (100% Remote-Based, self-employed)

Harley Therapy - Psychotherapy & Counselling; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

Harley Therapy seeks a professional administrator to support mental health practitioners in a remote role. The ideal candidate will have experience in the medical sector, excellent phone handling skills, and a minimum typing speed of 55wpm. This long-term position offers flexibility and a supportive work environment.

Qualifications

• Experience in the medical sector preferred.
• Minimum typing speed of 55wpm required.
• Home-office setup with fast internet and good audio.

Responsibilities

• First point of contact for clients, handling calls and messages.
• Support mental health practitioners with administrative tasks.
• Complete psychiatric transcriptions weekly.

Skills

Attention to detail

Phone handling expertise

Technical savvy

Job description

Company Description

For over 18 years, Harley Therapy has been a leader in setting the highest standards of care in private therapy services.

With our exceptional team of practitioners based in Harley Street, London Bridge and the City, we help individuals to thrive in work, love and life. We have an exciting opportunity for an additional team member to complement our dedicated group of medical administrators to give the best support to practitioners and clients. Our business operates in a fast-paced environment, and we value the importance of having a responsive, compassionate and hard-working team to meet the demands of the workload.

Together, we have positively impacted the lives of countless individuals, and our mission is to reach even greater numbers and retain the high quality of our bespoke services.

Job Description

To ensure your application is considered, please complete the following form in full using a computer, as a typing test is required as part of the process: (copy and paste this link in your web browser) https://form.123formbuilder.com/4778192/application-form-admin

As long as you have a fast internet connection, a reliable computer, and a private, quiet workspace, you will have the flexibility to work from any country, provided that the time zone difference is within two hours of the UK. As the first point of contact for vulnerable clients and their families, you will be their trusted support. We are looking for an excellent administrator who is professional, discreet and warm.

Supporting highly experienced mental health practitioners, your administrative skills will keep their practices running smoothly so they can focus on their clinical work. You will sensitively handle telephone, email, and text messages from patients seeking psychotherapy/psychology, psychiatry, prescriptions, or relaying messages to practitioners. Your phone line etiquette and prompt, accurate email responses will reflect your calm, courteous, and confidential manner. An expertise in phone handling is particularly valued since we champion personal human connection.

While rewarding, this role is demanding, with diverse tasks. If you are a diligent candidate with relevant experience and exceptional attention to detail, we invite you to apply.

The training will be conducted online through Zoom, using the screen-sharing feature.

Location: Home-based (self-employed)

Pay: £13.55 per hour (weekdays) | £14.69 per hour (Saturdays) + commission

As this is a self-employed role, you will invoice us monthly.

Working Hours:

• Monday 1pm - 9pm
• Thursday 10am - 6pm
• Friday 10am - 6pm
• Saturday 9am - 5pm
  
  

Additional Duties:

• Psychiatric Transcriptions: To be completed weekly at your preferred times, provided they are submitted within 72 hours of receipt. This task is completed outside of your regular shifts and is paid at your standard weekday hourly rate.
• Ad-Hoc Coverage: Holiday and sick leave cover at other hours, depending on your availability.
  
  

The hours are fixed and are long-term.

Qualifications

You have previously worked in the medical sector (preferably)

You are technically savvy and able to easily use different cloud-based systems

You have a minimum typing speed of 55wpm (this will be tested, please do not apply if your typing speed is less than 55wpm as your application will not be considered)

You will need a home-office set up since the position is entirely remote-based (fast internet connection, computer with good audio to make and receive calls, private and quiet space as the calls and emails are confidential)

You are loyal, able to stay for the long term and become part of the group expansion.

Start: May 2025

Deadline: We will close the vacancy as soon as filled.

Additional Information

To apply:

If your experience meets the above criteria, please complete an application via this link: https://form.123formbuilder.com/4778192/application-form-admin

If successful, Harley Therapy will contact you within 2 weeks.

We regret due to the high level of response, we only contact successful candidates. We are not able to deal with individual questions but we thank you for your interest.

All your information will be kept confidential according to EEO guidelines.