Customer Success Analyst

Michael Page (UK); Cambridge; On-site; GBP 40,000 - 45,000; Full time

Job description

• An international, market leader in an exciting industry sector
• An excellent opportunity to help shape a brand new role in a growing business

About Our Client

Customer Success Analyst, Cambridge: The business I am working with is an expert in measuring flare gas. The business provides systems that work where no others can, developed over 40 years. The aim is to help industries reduce their gas flaring and emissions in a journey towards net zero.

Founded in 1985, my client is a specialist in flare gas measurement, one of the hardest processes to monitor and quantify. In that time, they have worked in every region of the world, and with the most challenging gases.

The solutions not only support the journey to net zero, they save customers time and money. Today they not only measure the volume of your gas flared, but they can also analyze and report on many other metrics too. As regulations tighten, the systems can update to meet those future demands and ensure compliance.

This company sits on global and regional industry authorities to promote accurate measurement. Working with regulators around the world, they take a leading role in developing a clear path to reduce gas flaring.

Job Description

Customer Success Analyst, Cambridge:

Sales Administration

• Conversion from quotes to orders into the system via Salesforce and Syspro.
• Order processing in Salesforce and Order Entry in Syspro.
• Assign orders to Sales Office Operations Managers.
• Work with suppliers and award Purchase orders within guidelines.

Project Management

• Liaising with the Order Coordination and Sales Office Operations Teams to manage customer orders/projects.
• Keep track of cashflow throughout the duration of an order.
• Be able to efficiently manage multiple projects at one time.
• Coordinate with warehouse for consolidation of all material and prep for shipping.

Document Control

• Work diligently with EPC and Engineering firms, managing project documentation based on company guidelines/processes.
• Manage publishing of Transmittals for critical orders by set due dates.
• Implement documentation revisions where applicable.
• Be able to work on technical documentation for multiple projects at a time with the aim to receive approval of all project documents.

Quotation Support

• Aid the RFQ and Quotations Manager as required, including preparing quotation materials.

The Successful Applicant

Customer Success Analyst, Cambridge:

This is a technical role and someone without previous technical experience or an Engineering, software or technology based degree level qualification is unlikely to be considered.

• Bachelor's degree in Business, Information Technology, or a related field.
• Experience equivalent to circa 5 years (or equivalent) of hands-on experience in an inside sales or customer success team, preferably within the energy industry.
• Proven experience in interpreting and responding to technical RFQs (requests for quotes).
• Strong understanding of Salesforce CRM functionality, including report and dashboard creation.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with strong analytical and problem-solving skills.
• You will be bright and ambitious in your own career ambitions.

This role is 4 days a week in the office based close to St Neots and Cambridge. The site is not close to public transport and so you will need to drive or live on a local commuter bus route.

What's on Offer

Salary circa £40,000 - £45,000 and benefits package commensurate with the level of the role.