Endur Support Lead

JR United Kingdom; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading consultancy is seeking an Endur ETRM Support Lead to join their team in London. This role involves supporting the Endur product, requiring strong technical and communication skills, with a focus on collaboration and issue resolution. Ideal candidates will have at least 5 years of experience and a desire to grow in this area.

Qualifications

• At least 5 years of experience using the Endur product.
• Proven experience in 1st/2nd Line support.
• Ability to build and maintain business relationships.

Responsibilities

• Support key business and technical processes for the Endur product.
• Resolve issues effectively and promptly for users.
• Collaborate with management and trading desks on support challenges.

Skills

Endur product experience

Communication skills

Problem-solving

Technical support

Business relationship management

Tools

AWS

Azure DevOps

ITRS Geneos

Application Performance Monitoring (APM) tools

Job description

Job Opportunity: Endur ETRM Support Lead

Exciting opportunity for an Endur ETRM Support Lead to join a world-leading consultancy, working on-site with an energy/oil major company.

This role is for an experienced Endur 2nd Line Support professional with proven capability in supporting key business and technical processes, including:

1. At least 5 years of demonstrable experience using the Endur product
2. The role is based in London, with 3 days per week in the office
3. Endur support with techno-functional experience, preferably in front and middle office
4. In-depth functional understanding of the Endur product, preferably with Gas, Power, or LNG market experience
5. Proven experience in 1st/2nd Line support, with a desire to grow in this area, and ability to resolve issues effectively
6. Experience working directly with users (both in-office and remotely) to understand and resolve issues promptly
7. Ability to build and maintain business relationships, collaborating with management and trading desks on support, escalation, and technical challenges
8. Good understanding of deal lifecycle processes
9. Experience handling major incidents
10. Ability to triage and prioritize issues using company processes and experience
11. Excellent communication skills, with experience in a commercial environment

Nice to have:

1. Experience with AWS platform and technologies
2. Experience using Azure DevOps for work item management
3. Experience with the ITRS Geneos platform/application
4. Experience developing and using Application Performance Monitoring (APM) tools

This role requires a positive attitude, the ability to work within a large, globally dispersed, multicultural project team, and being a self-starter, logical thinker, quick learner, with strong initiative. Excellent communication, interpersonal, and presentation skills are essential, along with the ability to write clearly and concisely.

We are committed to equality of opportunity for all applicants, regardless of gender, marital status, race, color, nationality, ethnic origin, creed, religion, disability, sexual orientation, or age.

Specializing in Energy Trading, Oil & Gas, Financial Markets, and Commodities, we offer a reliable and effective recruitment service with over 40 years of experience. We are ISO accredited and proud of our TrustPilot reviews. For your next contract or permanent role, contact Eaglecliff Recruitment. Please call for an immediate response or email your CV for quick consideration. Eaglecliff Ltd acts as an employment agency for permanent roles and an employment business for contracting roles.