Field Service Engineer - Luton/Cambridge

Harrington Recruitment; Cambridge; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled engineer to act as a key technical resource for their innovative product range. This role offers the chance to provide both remote and onsite customer support, ensuring high standards of service delivery. The ideal candidate will have a solid background in advanced technologies, coupled with experience in field maintenance and customer-facing roles. You'll be responsible for conducting maintenance, installations, and repairs, while also sharing your technical expertise with the team. This is a fantastic opportunity for those looking to make a significant impact in a dynamic environment, with comprehensive training and support provided to enhance your professional growth.

Benefits

Private health insurance

Company pension scheme

Life assurance cover

Comprehensive training and ongoing support

Qualifications

• Experience in field maintenance, repairs, and installations of complex systems.
• Strong troubleshooting and diagnostic skills are essential.

Responsibilities

• Conduct preventative maintenance and calibration activities across the UK.
• Provide repair services and remote support through various channels.

Skills

Troubleshooting skills

Diagnostic skills

Communication skills

Organisational skills

Education

Qualification in Electronics or Electrical Engineering

ONC/HNC or equivalent

Tools

CRM software

MS Office applications

Standard testing equipment for electronic systems

Job description

The primary responsibilities of this role include acting as the key technical resource for a range of products, offering both remote and onsite customer support across the UK. The role involves providing installation, maintenance, calibration, and repair services as needed, as well as developing technical expertise in the product range and sharing this knowledge with team members. The position ensures that service delivery aligns with established standards while meeting performance targets and customer satisfaction goals. This is an ideal opportunity for an experienced engineer with a background in advanced technologies and customer-facing roles, who can demonstrate a history of delivering effective solutions.

Reporting to: Team Leader

Ideal Location: East of England (Luton, Cambridge, Oxford)

Responsibilities:

• Conducting preventative maintenance and calibration activities in production and laboratory environments across the UK.
• Providing repair services for instruments and systems at customer sites or, when necessary, within the workshop.
• Offering remote support through various channels, including telephone, email, or online, while collaborating with other departments for additional assistance as required.
• Assisting with installations in coordination with other departments to ensure timely and successful completion.
• Managing external communications and activities through the CRM system and ensuring all required documentation is completed during maintenance, repairs, and installations in line with department standards.
• Participating in relevant technical and product training to maintain proficiency and understanding of the product range.
• Using technical literature and resources to stay informed about the devices and systems in your portfolio.

Requirements:

• Qualification in Electronics, Electrical Engineering, or a related field (e.g., ONC/HNC or equivalent).
• Relevant experience in the service sector, including field maintenance, repairs, and installations of complex systems.
• Understanding of low voltage DC, single-phase, and three-phase electrical systems.
• Experience with electrical components, inverters, motors, and systems involving temperature and pressure management.
• Strong troubleshooting and diagnostic skills.
• Ability to interpret technical data and resolve customer inquiries effectively.
• Solid electromechanical knowledge and skills.
• Familiarity with standard testing equipment for electronic systems.
• Strong communication skills, both written and verbal, with experience in technical reporting.
• Organisational and planning capabilities to manage workload efficiently.
• Proficiency in IT systems, with experience in CRM software and MS Office applications.

We offer:

• Competitive salary and benefits package.
• Comprehensive training and ongoing professional support.
• Private health insurance.
• Company pension scheme.
• Life assurance cover equivalent to three times your annual salary.