Liability Claims Account Coordinator

Job Title – Liability Claims Account Coordinator

Contract – Full Time

Location – South East

Our client, a Global Loss Adjusting & claims company are currently recruiting for a liability claims account coordinator to join their successful team.

Position Summary

We are seeking a highly motivated and well-organised individual with a background in insurance liability claims handling. The successful candidate will support our client's global network operations with a range of day-to-day tasks associated with the coordination of one of their largest global insurance programmes.

The role is varied and would suit an experienced claims handler looking to widen their skills, add variety to their role, and further develop their career within a more client-facing environment.

Core elements of the role will include liability claim reviews and oversight, dealing with client requests, elements of financial reconciliations, and process improvements to ensure the successful delivery of our claims handling services around the world.

Key Responsibilities

• Coordinate and oversee the management of complex liability claims within the Global Claims handling operations.
• Ensure timely and accurate processing of claims in compliance with client, insurer, and our client's requirements.
• Analyse and respond to client requests promptly and effectively, ensuring client satisfaction.
• Develop and implement strategies to prevent future escalations.
• Collaborate with the finance team to perform financial accounting reconciliations related to claims.
• Ensure accuracy and integrity of financial records and reports.
• Identify and rectify discrepancies in financial statements.
• Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
• Develop and maintain strong client relationships through effective communication and exceptional service.
• Identify opportunities for process improvement within the claims management workflow.
• Implement best practices to enhance efficiency and accuracy in claims handling.
• Handle day-to-day communication from hubs regarding complaints, programme, or system-related inquiries.
• Monitor SLAs and client KPIs and provide guidance/training on improvement areas detected.
• Participate in local hub, broker, and client meetings to monitor and resolve service issues.
• Review system claim records to ensure claims are managed proactively and within SLA.

General Background

Required Skills

• Effective communication skills and an interest in developing client servicing skills.
• Able to work on own initiative.
• Excellent time management and organisation skills.
• Flexibility and a willingness to take on responsibility for personal development.
• Insurance claims handling experience (Cert CII or equivalent, qualified or working towards preferred).
• Minimum 2 years’ experience in liability claims handling.

IT Knowledge

• Excel
• Word
• Outlook
• Must be able to work outside of standard 9am to 5pm hours as business needs require, due to global time differences.
• Travel to attend client and team meetings (various UK-based locations).
• Potential travel abroad to support location operations as required.
• This is a hybrid role; therefore, there will be an expectation for the successful candidate to work from home and the office as required/requested.