IT Technician

TN United Kingdom; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as an IT Technician, where you'll provide essential support to users and tackle technical challenges head-on. In this dynamic role, you will manage user accounts, troubleshoot hardware and software issues, and collaborate with a talented IT team. This opportunity allows you to thrive in a fast-paced environment, enhancing your skills while making a meaningful impact on scientific endeavors. With a commitment to diversity and inclusivity, this organization values your contributions and offers a competitive salary package along with comprehensive benefits. Be part of a journey that reshapes the future of science and technology.

Benefits

Private Medical Insurance

Generous Pension Plan

Annual Discretionary Bonus

Qualifications

• Proven experience in IT support with a focus on troubleshooting.
• User administration using Active Directory and Microsoft 365.
• Strong communication and problem-solving skills.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Perform user account management using Active Directory.
• Assist with basic Microsoft 365 administrative tasks.

Skills

IT Support

Active Directory

Microsoft 365 Administration

Windows Operating Systems

Troubleshooting

Communication Skills

Problem-Solving

Timekeeping

Education

Relevant IT Certifications (e.g., CompTIA A+, Microsoft)

Tools

IT Service Management (ITSM) Tools

Job description

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We're on the hunt for a proactive and passionate IT Technician to join our team at SPT Labtech. In this hands-on role, you'll be the first line of support for our users, tackling everything from network hiccups to system quirks with confidence and clarity. If you're experienced with Active Directory, have a solid grasp of Microsoft 365, and know your way around Windows like the back of your hand, we want to hear from you. Bring your troubleshooting talent, calm demeanour, and hunger to grow—this is your opportunity to thrive in a fast-paced, supportive environment where no two days are the same.

About us:

Based in Melbourn, near Cambridge, UK, SPT Labtech makes products that transform the way scientists work. For nearly two decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Want to be part of a team that’s making a difference to human health?

Key Responsibilities:

• Provide first-level technical support for hardware, software, and network-related issues.
• Perform user account management using Active Directory, including password resets, account creation, and group management.
• Assist with basic M365 administrative tasks such as user management, license assignments, and troubleshooting.
• Install, configure, and maintain Windows operating systems and related applications.
• Troubleshoot and resolve software, hardware, and connectivity issues.
• Remain calm and pragmatic while troubleshooting complex technical issues.
• Document and track support tickets using an IT service management (ITSM) system.
• Provide support for peripheral devices such as printers, scanners, and mobile devices.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Assist with IT asset management, inventory, and procurement.
• Ensure adherence to company IT policies and procedures.

About you and your skillset:

• Proven experience in IT support.
• User administration experience using Active Directory.
• Basic understanding of Microsoft 365 administration tasks.
• Good knowledge of Windows operating systems.
• Strong ability to troubleshoot hardware and software issues.
• Ability to remain calm and pragmatic under pressure.
• Clear and precise communication skills.
• Dedication to developing and learning new skills.
• Prompt with excellent timekeeping.
• Reliable and hardworking.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft certifications) are a plus.
• Experience with IT service management (ITSM) tools.
• Familiarity with network troubleshooting and basic concepts.
• Understanding of cybersecurity principles and best practices.

Our commitment to you:

You will be collaborating with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.