Customer Service Planner

Blue Octopus; Digswell; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property services company is seeking a Customer Service Planner to manage scheduling and client communications. The role involves liaising with various stakeholders to ensure service delivery meets contractual obligations. Candidates should have a background in social housing and excellent communication skills, with a focus on customer satisfaction.

Benefits

Company Van (work use)

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday & Bank Hols

Enhanced Pension Plan

Healthcare Cash Plan

Life Assurance & Accident Cover

Share Save

Enhanced Maternity & Paternity Pay

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support

Company Uniform

Qualifications

• Experience in scheduling/planning Disrepairs, Voids or Complex works.
• Good level of written English and computer skills.
• Basic building maintenance knowledge.

Responsibilities

• Schedule appointments and manage client communications.
• Ensure contractual Service Level Agreements are met.
• Instil customer confidence during service failures.

Skills

Communication

Project Management

Customer Service

Planning

Job description

Permanent – Full time, 40 hours per week.

Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team on our Welwyn & Hatfield contract based from our office in Welwyn Garden City, AL8 6AE.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.

Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

• Social Housing and Repair and Maintenance background.
• Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
• Competent in communicating with direct operatives, subcontractors and residents.
• Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
• Planning knowledge of what works can be sequenced or can be undertaken concurrently.
• Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
• Good level of written English
• Good computer skills
• Good project management skills
• Good communication skills e.g. ability to communicate with different stakeholders at different levels
• Passionate about service delivery and customer satisfaction.

Benefits

• Company Van (work use)
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday & Bank Hols
• Enhanced Pension Plan
• Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Company Uniform

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel

Please refer to full job description upon completing your application.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.