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Aftermarket Solutions Engineer

ITT

Street

On-site

USD 50,000 - 90,000

Full time

30+ days ago

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An established industry player is seeking a Pro-Solutions Sales Engineer to drive aftermarket sales and provide engineering support. This role involves promoting innovative solutions for rotating equipment, conducting technical assessments, and fostering strong relationships with clients. The ideal candidate will possess excellent communication skills and a solid engineering background, enabling them to deliver tailored solutions that meet customer needs. Join a dynamic team where your contributions will directly impact the success of cutting-edge projects in various critical markets, including energy and aerospace. This is a fantastic opportunity to grow your career in a forward-thinking environment committed to excellence.

Strong technical knowledge in rotating equipment and pump systems.
Ability to mentor and train developing engineers effectively.

Promote and sell aftermarket services and products to end users.
Provide engineering support and technical presentations to customers.
Identify upgrade opportunities and assist in troubleshooting efforts.

Interpersonal Skills

Communication Skills

Technical Problem Solving

Root Cause Analysis

Market Knowledge

Bachelor's Degree in Engineering

Relevant Technical Certifications

Engineering Software

Data Analysis Tools

About ITT:

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:

Motion Technologies($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
Industrial Process($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
Connect & Control Technologies($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Position Summary

The primary role of the Pro-Solutions Sales Engineer is to promote & sell ITT aftermarket services and products & provide local Engineering support to the End User delivering commercially attractive & problem solving solutions to the End Users of rotating equipment. They will also act as the conduit providing liaison between the local ITT teams and central Engineering support. The Pro-Solutions Engineer performs technical activities such as on-site assessments, root cause analyses, provision of standard upgrade proposals and delivering presentations. The role requires knowledge of established rules as defined in ITT standards and all other relevant international standards. Pro-Solutions Engineers should maintain personal awareness of current technological advances in pump improvement techniques. They will have good interpersonal and communication skills and project a professional and confident air in front of customers. They will provide guidance and instruction to fellow Engineers in relation to rotating equipment problem solving.

Essential Responsibilities

Identify and pursue attractive upgrade & aftermarket opportunities
Transforming the aftermarket opportunities passed on by the end-users team to purchase orders, the current end-users team will help the candidate to get introduced into targeted sites, will help him by passing on critical feedback or information whenever available
Provide engineering and technical support for the selling and execution of service, repair and upgrade activities
Have knowledge of, and be able to apply, established International as well as internal ITT standards
Meet deadlines on assigned activities
Provide assistance to sales force & Pro-Shop operations, as well as customers, to develop the work scope required in solving equipment problems through pump & system modifications & upgrades
Work with Pro-Specialist Engineers and ITT Centres of Excellence, Product & Engineering Specialists, using corporate technology to determine customized solutions to complicated pump problems
Collect site data to assist team efforts in troubleshooting and Root Cause Analysis activities
Assist in Continuous Improvement Process (CIP) efforts to develop & implement process improvements which continuously enhance performance & service to the customer
Demonstrate market knowledge of pricing and competitive trends relating to service & repair and upgrade services
Mentor and oversee training of other developing Engineers
Establish & maintain close working relationships with all other Pro-Services personnel to promote the company’s best interests
Establish and manage all technical and commercial aspects of technical solutions associated with rotating equipment and deliver these recommended solutions in the form of technical/commercial proposals in a timely manner
Assist in the preparation and delivery of technical presentations promoting ITT's technology & application expertise
Assess the potential commercial prospects of aftermarket technical requests
Provide Pro-Shop Engineering teams with recovery and improvement recommendations based on equipment strip inspection reports
Visit End User sites to explain and convince customers of the technical and commercial benefits of ITT Upgrade offerings
Develop and strengthen customer relationships through routine, proactive and professional interactions