Staff Shop Assistant

NHS; York; On-site; GBP 25,000; Part time

Job summary

A leading healthcare organization is seeking a part-time retail staff member for their shop at York Hospital. The role involves delivering excellent customer service and assisting with various shop duties. Candidates should have strong communication skills and a positive attitude towards teamwork.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Paid and unpaid leave options

Employee Assistance Programme

NHS Car Lease scheme

Learning and development opportunities

Discounts on various services

Qualifications

• Excellent communication skills required.
• Understanding of retail principles is essential.
• Positive attitude and friendly demeanor needed.

Responsibilities

• Providing a high level of customer service.
• Advising and assisting customers in the shop.
• Handling cash and promoting staff benefits.

Skills

Customer Service

Communication

Teamwork

Job description

Job summary

The staff shop, located within York Hospital, has a daily footfall of 600 staff, and we are looking for a person who can provide an excellent customer service experience within this fast-paced retail environment.

We are seeking a colleague with a positive attitude who is approachable and friendly, and able to work as part of a team. You will need to be self-motivated and enthusiastic about ensuring that every customer leaves the staff shop having received great customer service.

If you have excellent communication skills and demonstrate an understanding and experience of the general principles of successful retailing, we want to hear from you!

Main duties of the job

1. Providing a high level of customer service
2. Advising and assisting customers in the shop (dealing with enquiries and requests)
3. Handling cash
4. Promoting Staff Benefits through the shop
5. Helping to make decisions regarding products
6. Assisting in the ordering and pricing of stock

About us

Our benefits

We offer a range of benefits to support our staff, including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of paid and unpaid leave options for emergency and planned leave
• Confidential advice and support on personal, work, family, and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema, and finance from various providers

For more information on these benefits, please visit the Trust's Staff Benefits pages.

Job details

Date posted: 21 May 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,169 a year pro rata

Contract: Permanent

Working pattern: Part-time

Reference number: 419-7193608-SSA-WF

Location: York Hospital, Wigginton Road, York, YO31 8HE

Job description

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received, this advert may close early. We recommend submitting your application promptly.

Working for the Trust

Our organisation is guided by values co-developed with staff: we are kind, open, and pursue excellence.

We aim to develop a diverse workforce that reflects our communities. We welcome applications from everyone and work with Staff Networks including Race Equality, LGBTQ+, Disability, and Carers Networks to increase diversity. If you need any adjustments to the application process, please contact: [e-mail].

We are a Gold Award holder from the Defence Employer Recognition Scheme, supporting all Defence personnel, including applications from Reservists.