Security Monitoring Advisor

TN United Kingdom; Craigavon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a technology-led security solutions provider as a Response Operative in Craigavon. In this full-time role, you will serve as the first point of contact for customers in our Alarm Monitoring Centre, responding to live security incidents and liaising with emergency services. Enjoy a collaborative team environment with ongoing training and career development opportunities, all while working in a shift pattern that balances work and rest. This is a chance to make a real impact in a supportive atmosphere where your skills are valued and nurtured.

Benefits

Pension

Life assurance

Discounts

Extensive training

Career development opportunities

Qualifications

• Experience in customer service or contact centre roles.
• Knowledge of ARC duties and CCTV systems.

Responsibilities

• Serve as the first point of contact for customers in the Alarm Monitoring Centre.
• Analyse CCTV images and respond to security activations.

Skills

CCTV systems knowledge

Problem-solving skills

Communication skills

Computer skills

Education

Customer service experience

SIA CCTV license

Job description

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Job Title: Response Operative

Location: Craigavon (BT66)

Shift Pattern: 4-day shift rotation: 4 days on, 4 days off, then 4 nights on, 4 days off. Shifts are 12 hours each: 6:00 AM–6:00 PM / 6:00 PM–6:00 AM or 7:00 AM–7:00 PM / 7:00 PM–7:00 AM.

About Envision Intelligent Solutions

We are a technology-led security solutions provider, delivering cutting-edge services to meet the needs of today’s and tomorrow’s businesses.

What You Will Do

• Serve as the first point of contact for customers in our Alarm Monitoring Centre.
• Analyse CCTV images and respond to live security and fire system activations.
• Liaise with emergency services when needed.
• Maintain accurate records, update customer databases, and escalate unresolved issues.

What We Offer

• Comprehensive benefits, including pension, life assurance, and discounts.
• Full-time, permanent role with day and night shift rotations (4 on / 4 off).
• Extensive training and career development opportunities.
• Collaborative team environment.

What We’re Looking For

• Knowledge of CCTV systems and ARC duties.
• Strong problem-solving, communication, and computer skills.
• Ability to work under pressure independently or in a team.

Preferred Qualifications

• Customer service or contact centre experience.
• SIA CCTV license (training provided if needed).

Why Join Us?

Be part of a team where your work makes a real impact. We offer ongoing training, career progression, and a supportive environment to help you thrive.