Customer Service Representative - Burnley, Manchester Road

TN United Kingdom; Burnley; On-site; GBP 24,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Representative to enhance customer experiences in a dynamic branch environment. This full-time role offers a competitive starting salary and extensive training, ensuring you are well-prepared to assist customers with their banking needs. With a focus on personal development and career growth, you will play a vital role in delivering exceptional service while working collaboratively with your team. Join a company that values diversity and inclusion, providing a supportive atmosphere for all employees.

Benefits

Over six weeks’ holiday

Perks at Work discounts

Life Assurance (4x salary)

Flexible benefits platform

Sharesave scheme

Qualifications

• Passionate about delivering excellent customer experiences.
• Ability to handle customer inquiries from start to resolution.

Responsibilities

• Provide exceptional face-to-face customer service in a busy branch environment.
• Educate customers about HSBC self-service and digital banking.

Skills

Excellent communication skills

Customer service experience

Resilience

Job description

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Client:

HSBC Global Services Limited

Location:

Burnley, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c92a8e71960f

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service by taking ownership of transactional or service requests and answering product queries. They also educate customers about HSBC self-service devices and digital platforms, offering flexible banking options.

We seek individuals passionate about delivering excellent customer experiences, ambitious, helpful, and able to converse well. Previous experience is helpful but not essential; we value genuine passion and a helpful personality, which we can nurture and develop.

At HSBC, we invest in our staff's development through training and career growth opportunities.

Within this role you will:

• Provide exceptional face-to-face customer service in a busy branch environment, following policies and procedures
• Process transactions accurately
• Pay close attention to detail
• Educate customers about HSBC self-service and digital banking
• Work collaboratively within the branch team to improve workflows and customer experience

What do I need to be successful?

• Excellent communication skills to engage customers effectively and show empathy
• Ability to handle customer inquiries from start to resolution, providing personalized, friendly, and efficient service
• Resilience to adapt to a changing environment

When & Where you'll work

This full-time role involves 35 hours per week, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. Not all branches operate on Saturdays. If on a student visa, note that working 35 hours/week may not be permitted. Occasionally, support for other local branches may be required, with expenses reimbursed.

Your Training

Full in-branch training over 8 days across 2 weeks will prepare you for your role. Attendance is mandatory; holidays during training are not permitted.

What You’ll Get!

Starting salary of £24,000 for 35 hours/week, plus a discretionary annual bonus. Benefits include:

• Over six weeks’ holiday, including bank/public holidays, with options to buy more
• Perks at Work discounts
• Life Assurance (4x salary)
• Flexible benefits platform (health, retail, car cover, etc.)
• Sharesave scheme

HSBC values diversity and inclusion, aiming to create accessible workplaces. We are a Disability Confident Leader and offer interviews to qualified candidates with disabilities or neurodivergence. For accommodations during recruitment, contact our Recruitment Helpdesk.