Air Export Operator

Freightserve recruitment; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading freight forwarder in the UK is seeking an Air Export Operator to join their growing team in Colnbrook, Berkshire. The role involves arranging collections, completing necessary documentation, negotiating with airlines, and ensuring high customer service levels. Candidates should have export airfreight experience and knowledge of customs procedures, along with strong communication skills.

Qualifications

• Experience in export airfreight.
• Knowledge of customs procedures.
• Full 5-year work reference history.

Responsibilities

• Contact shippers and arrange collections.
• Complete MAWB & HAWBs, demonstrating knowledge of country requirements.
• Negotiate with airlines to maximize margins.

Skills

Customer Service

Negotiation

Communication

Email Management

Job description

Freightserve Recruitment is seeking an Air Export Operator for a well-established, growing Freight Forwarder based in Colnbrook, Berkshire.

Responsibilities:

1. Contact shippers and arrange collections.
2. Complete MAWB & HAWBs, demonstrating knowledge of country requirements, IATA rates, and airline-specific requirements such as operator variations and Promo references.
3. Negotiate with airlines to maximize margins.
4. Complete customs entries, with knowledge of complex procedure codes (IPR, BONDED, EXPORT LICENSING, etc.).
5. Provide quotations and understand market rates.
6. Maintain high customer service levels, including providing agents with updates post-flights and at departure.
7. Additional qualifications: Dangerous Goods trained and Aviation Security trained up to level CO (Cargo Operative).
8. Ensure nothing is missed by providing a reliable safety net.
9. Work efficiently in a fast-paced environment with strong email management and response skills.
10. Communicate confidently and effectively with external customers, agents, and internal stakeholders, both verbally and in writing.

Required Experience:

1. Experience in export airfreight.
2. Knowledge of customs procedures.
3. Full 5-year work reference history.

Working hours: Monday - Friday. Apply online only.

Freightserve has been established since 1992 and is rapidly becoming the leading freight specialist in the UK, with a growing reputation among freight-related companies.