Front of House Co-ordinator

Booker Group; Nuneaton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading food and drink wholesaler in the UK is seeking a Customer Service Assistant to support the Customer Service Supervisor. This role is central to ensuring excellent customer service, involving direct interaction with customers and handling various administrative tasks. Ideal candidates should possess strong communication skills and a commitment to delivering high-quality service.

Benefits

Discounts on Tesco purchases

Free eye tests and discounts on glasses

Life assurance coverage

Health and wellbeing support

Comprehensive holiday package

Qualifications

• Ability to lead and prioritize workload effectively.
• Excellent communication skills for interacting with customers and team members.
• Energetic and driven to deliver high-quality service.

Responsibilities

• Supporting the Customer Service Supervisor and maintaining accurate customer account records.
• Providing fast, efficient service to ensure customer satisfaction.
• Taking ownership of customer service operations in the supervisor’s absence.

Skills

Communication

Leadership

Attention to detail

Customer service

Job description

Job Description

What's in it for you

At Booker, we offer a great place to work with opportunities for career progression and a fantastic benefits package:

• A Booker colleague card with 10% off purchases and double discount events up to three times a year.
• After 3 months, a Tesco colleague discount card with 10% increasing to 15% off most Tesco purchases during a 4-day period after every pay day, plus discounts at Tesco Cafe and F&F.
• 10% off pay monthly & SIM-only deals with Tesco Mobile, plus other deals throughout the year.
• Up to 30% off car, pet, and home insurance at Tesco bank.
• Free eye tests and discounts on glasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Discounted RAC breakdown cover rates.
• Access to a deals website and cycle to work scheme.
• After 3 months, eligibility to join the Save As You Earn share scheme.
• Retirement savings plan with employer contributions.
• Life assurance coverage.
• Health and wellbeing support, including Employee Assistance Programme and Virtual GP.
• A comprehensive holiday package.

About the role

You will support the Customer Service Supervisor to ensure excellent customer service. Responsibilities include dealing with customers at reception, settling invoices, providing efficient checkout service, and collaborating with store departments. No two days are the same, but your role will be central to the customer experience.

Your responsibilities include

• Supporting the Customer Service Supervisor and maintaining accurate customer account records.
• Providing fast, efficient service to ensure customer satisfaction.
• Taking ownership of customer service operations in the supervisor’s absence.

Requirements

• Ability to lead and prioritize workload effectively.
• Excellent communication skills for interacting with customers and team members.
• Energetic and driven to deliver high-quality service.
• Strong attention to detail for administrative tasks.

About The Company

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers, and small businesses across over 190 branches and multiple distribution centers. We value diversity, equity, and inclusion, and promote flexible working arrangements to support our employees.

We are a Disability Confident employer committed to an inclusive recruitment process. Please note, candidates must be over 18 for roles involving early mornings, late shifts, or specific areas like warehousing or driving. High-volume applications may close early, and feedback is only provided to interviewees.

*Booker Group operates separately from Tesco plc, and benefits differ accordingly.*