Welcome Host - South Wales

Haven Holidays; Wales; On-site; GBP 24,000 - 26,000; Part time

Job summary

Join a leading holiday park as a Welcome Host, where you'll create memorable first impressions for guests. This part-time, seasonal role offers a vibrant, guest-focused experience, ensuring visitors feel valued from check-in to departure. Enjoy attractive pay, inclusive environment, and career development opportunities.

Benefits

Up to 50% off on-park dining

20% discounts on Haven Holidays

Free access to facilities

Savings at national brands and retailers

Qualifications

• Previous experience in a customer-facing role is beneficial but not essential.
• Friendly, approachable, and confident in interacting with guests.

Responsibilities

• Welcome guests and owners warmly upon arrival at the check-in gate.
• Verify passes, answer questions, and offer helpful information.
• Collaborate with other teams to create a smooth environment.

Skills

Communication

Customer Service

Teamwork

Job description

Welcome Host - South Wales

Join our team at Quay West Holiday Park with its dramatic clifftop location and wonderful views over to New Quay harbour.

New Quay, Ceredigion, South Wales SA45 9SE GBR

Job Details

Position: Welcome Host
Type: Part-Time / Seasonal
Pay Rates: Up to 12.21 per hour depending on age

Join our One Great Team here at Haven as a Welcome Host, where you'll be the first friendly face our guests and owners see, making their arrival experience feel special from the moment they check in!

We are seeking a warm, welcoming host to greet guests and owners, check passes, and guide them through their check-in experience. If you love creating memorable first impressions and enjoy a vibrant, guest-focused role, this is the perfect opportunity for you.

Key Responsibilities
- Primarily based outdoors, you'll welcome guests and owners warmly upon arrival at our check-in gate.
- Create a great first impression while assisting with the check-in process.
- Verify passes, answer questions, and offer helpful information on park amenities, events, and activities.
- Act as an on-site information guide, helping guests get acquainted with the park and plan their stay.
- Handle any initial queries or issues, ensuring our guests and owners feel valued and cared for.
- Collaborate with other teams to create a smooth, welcoming environment from arrival to departure.

Requirements
- Previous experience in a customer-facing role is beneficial but not essential.
- Friendly, approachable, and confident in interacting with guests of all ages.
- Strong communication skills and a passion for providing excellent service.
- Flexible availability, including weekends and peak times.
- A team player who can adapt to a dynamic environment with ease.

What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: [e-mail]

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.