IT Support (Placement Year) | Bayswater, UK

Alpha FX; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services firm in London is seeking an IT Support intern for a placement year. This role involves frontline support, managing technical issues, and assisting with onboarding new employees. Ideal for proactive university students eager to gain experience in a fast-paced environment.

Qualifications

• Excellent interpersonal skills to communicate effectively.
• Experience with Microsoft technologies and operating systems.

Responsibilities

• Provide frontline IT support for technical issues.
• Manage user accounts and onboarding for new employees.
• Assist in delivering key IT initiatives.

Skills

Interpersonal Skills

Organizational Skills

Proactive Approach

Tools

Microsoft Office365

Azure Active Directory

Windows 10

Apple Mac

Job description

IT Support (Placement Year)

Alpha FX Bayswater, United Kingdom Apply now Posted 4 days ago Internships & Graduate Trainee Competitive

Location: London

Hours: 8AM-5PM / 9AM-6PM

Type: Placement Year (Full-Time, Temporary)

About Us

We are Alpha - an award-winning FTSE 250 financial services firm recognized by the Financial Times as one of the fastest growing companies in Europe. With a team of 500, we have achieved this by placing people and culture at the heart of our business.

Now operating across multiple overseas jurisdictions and servicing clients in over 40 countries, we offer significant opportunities for career growth and development.

We believe that our success depends on our people, and we are passionate about empowering individuals who want to launch high-performance careers and be part of our exciting growth story. If this resonates with you, consider our placement opportunity below.

The Role

Based at our London head office, this placement role involves working as part of a dynamic, entrepreneurial team. We seek a bright, proactive university student eager to join a fast-paced IT Support team with a collaborative, challenging, and rewarding culture.

Key Responsibilities

• Frontline IT Support - Be the first point of contact for technical issues, providing support via walk-ups, remote access, and deskside assistance.
• Ticket Management - Log, prioritize, and categorize issues in our support desk system, ensuring accuracy and compliance with ITIL standards.
• Hardware & Software Setup - Prepare and configure computers, install software, and set up monitors, docking stations, and business applications.
• User Access Management - Manage accounts in Azure AD, Office 365, VPN, and SaaS services.
• New Starters & Onboarding - Ensure all IT equipment and access are ready for new employees before their start date.
• Office Technology Maintenance - Conduct daily checks on office equipment, including printers, video conferencing, telephone systems, and TV walls.
• Project Work - Assist the team in delivering key IT initiatives and infrastructure improvements.

Skills & Experience Required

• Excellent interpersonal skills with the ability to communicate effectively at all organizational levels.
• Experience or knowledge of Microsoft technologies, such as Office365, Intune, and Azure Active Directory.
• Familiarity with Windows 10 and Apple Mac operating systems.
• Highly organized, capable of working at pace with a 'get things done' attitude.
• Proactive approach with a mindset geared towards continuous improvement.

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