Retail Optical Assistant

VISION EXPRESS; North East; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a leading optical retailer as a Retail Optical Assistant, where you'll provide exceptional customer service and assist customers in selecting eyewear. You'll play a vital role in ensuring customer satisfaction through personalized assistance and expert knowledge of optical products. With flexible working options and a supportive team environment, this role offers a chance to enhance your career in the optical industry.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance

Free eyewear annually

Employee Assistance Program

33 days annual leave

Flexible health-related benefits

Gymflex and Dining Cards

Qualifications

• Ability to provide personalized assistance to customers.
• Exceptional attention to detail in maintaining accurate records.
• Knowledge of optical products and services.

Responsibilities

• Assist customers in selecting eyewear and perform fittings.
• Handle administrative tasks such as scheduling appointments.
• Provide excellent customer service to enhance customer satisfaction.

Skills

Customer Service

Communication

Attention to Detail

Teamwork

Confidence

Knowledge of Optical Products

Job description

Role overview

As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.

Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, helping customers maximize their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week, we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!

Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses! We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Who is the perfect candidate?

• Provide excellent customer service, with the ability to provide personalized assistance to customers and address their needs and concerns.
• Great communication and rapport-building skills to translate professional terminology into language understandable to patients.
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations.
• Ability to work as part of a team, with colleagues across the whole store.
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
• Confidence, passion, drive, and enthusiasm.
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help meet store targets.
• Arrange and maintain the store's look and feel, keeping it organized and stocked to provide a visually appealing environment for our customers, in line with the store marketing guidance.

Anything else you should know?

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2 x your basic annual salary
• Free eyewear annually with eligibility from day one of joining us!
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts throughout the year for your friends and family
• Employee Assistance Program offering confidential support and advice on everything from financial support to general well-being
• 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday
• Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover, and Dental Plan
• Opportunities to join a company-wide community with peer-to-peer knowledge sharing and collaboration through our internal channels
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days, and discounted bicycles through our Cycle to Work Scheme
• And so much more!