Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; York; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is looking for a Cloud Services Engineer to join their team in Southampton. This role involves training staff, monitoring incidents, and managing documentation. The ideal candidate will have a strong interest in Cloud technologies and relevant experience.

Benefits

26 days annual leave plus public holidays

Company matched pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Continuous development and support

Qualifications

• Experience in a medium to large support environment.
• Knowledge of on-premise Cloud Services is desirable.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Manage documentation related to customer platforms.

Skills

Cloud technologies

Communication

Problem-solving

Education

MCSA: Microsoft Windows Server 2016 or above

VCP 6.x-DCV

Tools

Azure

Linux

MS SCCM

MS Exchange

Microsoft SQL Server 2016 or above

VMware vCloud Director

Job description

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Cloud Services Engineer (Previous Relevant Experience is Required), York

Client: Telent

Location: Southampton, Hampshire, United Kingdom (Hybrid)

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers an excellent opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth through challenging projects.

The Cloud Engineer will develop and strengthen relationships with internal and external customers, providing proactive service and acting as a bridge between engineering and service delivery teams to ensure high customer satisfaction.

Our Technology Teams are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate, develop networks and systems, and make a significant impact by helping to keep the nation's infrastructure connected and protected 24/7.

What you’ll do:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Identify trends, security threats, or technical bulletins affecting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for task management and reporting.
• Support Proof of Concept scenarios, Type Approval activities, and lab testing.
• Create TA, POC, RFC, WI, and SoW documentation.
• Peer review engineering documentation.
• Assist in pre-staging equipment for customer sites.
• Participate in customer meetings such as support reviews and incident reviews.
• Ensure accurate and timely timesheet submissions.
• Obtain certifications aligned with business objectives.
• Complete overtime and expenses accurately and on time.
• Adhere to GDPR and security policies.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. Experience in a medium to large support environment and on-premise Cloud Services is desirable.

• VCP 6.x-DCV (Desirable)
• MCSA: Microsoft Windows Server 2016 or above
• Networking Concepts knowledge
• Microsoft SQL Server 2016 or above
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016 and above
• VMware vCloud Director knowledge
• Leadership qualities and strong work ethic
• Hands-on with relevant technology
• Strong communication and problem-solving skills
• Ability to work independently and in a team

What we offer:

A career at Telent offers diverse opportunities across sectors and technologies, with a focus on development and impact. We foster an inclusive culture that values diversity and encourages everyone to thrive.

• 26 days annual leave plus public holidays, with buy/sell options
• Company matched pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts through Telent Reward scheme
• Continuous development and support

Our Values:

• Be Inclusive
• Take Responsibility
• Be Customer-focused