Customer Service Executive

Edge Recruits; Kingswear; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in sustainable, ethical, plant-based food is seeking a Customer Service Executive to enhance customer experiences and support growth. This role involves resolving queries, managing orders, and collaborating with teams to ensure smooth operations.

Benefits

Performance-related bonus scheme

Pension scheme

Cycle to work scheme

25 days annual leave + bank holidays

Flexible start and finish times

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Proficiency in Microsoft Office.

Responsibilities

• Responding promptly to customer queries.
• Resolving customer issues efficiently.
• Managing manual orders within internal systems.

Skills

Communication

Attention to Detail

Team-oriented Mindset

Willingness to Learn

Tools

Microsoft Office

Job description

JOIN OUR REBELLION

Our client isn't just another food company — they're leading a revolution in sustainable, ethical, plant-based food.

With a strong commitment to animal welfare, environmental sustainability, and better health, their mission is to make reducing meat consumption easier, tastier, and more accessible to everyone.And the business is growing — fast.

They're now looking for a Customer Service Executive to support this exciting growth across the UK and international markets.

YOUR OPPORTUNITY

If you're someone who brings passion, initiative, and a can-do attitude, this is the perfect role for you.You'll play a vital part in delivering exceptional customer experiences while supporting the ongoing modernisation of their Dartmouth-based bakery site.

This is a great opportunity to join a purpose-driven company at a pivotal moment in its journey — and to grow with it.

WHAT YOU'LL BE DOING

• Responding promptly and professionally to customer and consumer queries

• Resolving customer issues efficiently and effectively

• Acting as a communication bridge between the head office and bakery team

• Managing manual orders within internal systems

• Booking transport for collections and deliveries

• Collaborating with cross-functional teams to resolve complex issues

WHAT YOU'LL BRING TO THE TABLE

• Excellent written and verbal communication skills

• A willingness to learn new systems and adapt to new processes

• Proficiency in Microsoft Office, especially Excel, Outlook, and Word

• Strong attention to detail

• A positive, team-oriented mindset

PERKS & BENEFITS

• Performance-related bonus scheme

• Pension scheme

• Cycle to work scheme

• 25 days annual leave + bank holidays

• 37.5-hour workweek

• Flexible start and finish times

Mego Employment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers.